KeyBank Bridgeport Ave, Shelton

KeyBank Reviews

• E

  Eug Sun
  1

  we now plan to go across the street to TD. Today we were working with a Maria Sa@#$. We told her what we wanted, and it was as if she didn't hear us... my wife would reiterate, Maria would act like we didn't say anything. After about 10 minutes of time wasted- I stopped her to ask my question, which she didn't answer... so I reasked, which she didn't answer, so I reasked- and she told me I was being rude because I was getting angry... If I asked a question she wouldn't answer, if I asked her to explain she'd start her sales pitch from the beginning, if I asked her to skip a section that didn't apply to us- I was being rude for interrupting..... my wife and I walked out thinking we had been interacting with a bad customer service phone line- where every button we pressed would go to the wrong topic, and everytime we tried to change/skip- it would repeat..... when I got home I used the online chat- to find out what Maria couldn't do- should have been doable. Not only was my aggravation unnecessary- but she was incompetent. EDIT: it's been about 1.5 years since we 'closed' our account. and we got an email that our account was overdrawn... I looked into it... MARIA did NOT close our account... and it's been accruing charges... for 1.5 years... without us knowing... so not only was MARIA so incompetent we gave up on KeyBank and changed banks, she was so incompetent that when she closed our account- she didn't do it...

  Response from the owner

  We're sorry to hear about your experience, Eug. I'll be passing along your feedback to the proper management. We hope you'll reconsider us for your banking needs. Let us know if you need anything else. ^CS

• J

  Joel Hurliman
  5

  Very friendly and helpful staff. No waiting and very conveniently located on Bridgeport Avenue in Shelton.

  Response from the owner

  Hi Joel- Thank you for taking the time to create this review. We will forward this great feedback to our branch colleagues. We are always here to help if you need us. Thanks and have an amazing day! ^KC

• j

  jim L
  3

  I used to get in and out. Now they always seem to be short staffed. I shouldn't have to wait 20 minutes to make a deposit.

  Response from the owner

  Hi Jim, Thanks so much for taking the time to provide such a great rating, we really appreciate it. Let us know if you ever have any questions/concerns, we're happy to help. ^LH

• M

  Michael
  1

  Don't go to this Bank I waited 1/2 hour for a transaction and Manager are very arrogant and careless of patrons they have no manners and no idea on how to deal with the public

  Response from the owner

  Hi Michael, I'm sorry you had this experience at the branch and I will forward this to our Branch Experience Team for them to review. If you ever have any questions/concerns, feel free to let us know, we're here to help. ^LH

• T

  Trini Trin
  1

  Dont come to this bank they are very untrustworthy. Bad experience today with them. Need better supervision .

  Response from the owner

  We hate to haer you say that, Trini. Can you send us an email to [email protected] with more information about what happened? We'd be happy to look into it. ^ JJ

• J

  Jonathan Barber
  5

  Convenient, friendly, and always willing to help.

  Response from the owner

  Thanks for the review! We're happy to see you're enjoying KeyBank. ^ JJ

• V

  Vladislav Zakharov
  5

  No lines, friendly staff - as expected.

  Response from the owner

  Thank you for taking the time to let us know about your experience! We love helping our clients. Thank you and have a great weekend!^CH