KeyBank Gravelly Lake Dr, Lakewood

KeyBank Reviews

• T

  Todd Craver
  5

  WOW I'm just off the phone with Robbin from the Lakewood Branch and she's among the best I have ever spoken to with the entire Key Bank organization. She was knowledgeable, helpful, efficient, she answered all my questions and helped my politely and professionally. Even with a touch of humor thrown in for good measure. Loved the interaction and am happy to call this branch home for our business and personal banking. Great job Robbin, thank you so much!!

  Response from the owner

  Hello Todd, thank you, for your Lakewood Branch employee experience feedback! Use the red key! ^JL

• T

  Tasha
  5

  Great bank, I've been a customer over 10 years and never had any problems. I also referred my kids and they haven't had any either.

  Response from the owner

  Hi Tasha! Thank you for your 5-star review. We're always here if you need us. Have a great day! ^SH

• S

  Shelaney Leppell
  1

  I just come to this bank to try and get change for my $100 Bill's and was told they could not do it. What bank can't break $100 and give change seriously this was one of my worst experiences ever at a bank its pretty sad you can't get change from a bank that's open on a Saturday. Maybe its cause I'm just a casual person who doesn't have an account here or something cause I saw someone in front of me who had an account get change but I was denied and I'm sorry but money is money shouldn't it be

  Response from the owner

  Hi Shelaney, I certainly understand your frustation and we apologize. This is a service we are happy to provide to Key clients as they hold accounts with us. The option to not offer this service to non-Key clients is due to the security concerns regarding potentially fraudulent monetary transactions. ^ JJ

• J

  Judith Defelice
  5

  Love this branch. Tellers are friendly and very efficient. The bank manager goes out of his way to make sure I understand all transactions. The only issue is that there are not enough tellers for rush times but as always they keep a smile and pleasant attitude. Treat them well. They are your best advertisement!

• A

  Alexander K
  2

  In recent times all banks have been doing questionable things and frankly ripping people off. I understand that, sadly, however Key Bank has got to be on the top of this list along side with Bank of America. I've banked with is branch for over 15 years and have finally realized that their poor customer service will never change. I don't have any compliant about the people working, because they have to do what they are taught to do. This bank and this branch have disappointed me, i'm not the one to write a review but I feel like you should know this before dealing with this bank. After 15 years of loyalty to them i'm very disappointed.

• M

  Maple Pettit-Taylor
  1

  I went in to deposit my check and Melody was working. She was very rude and snarky: 100% the "Karen" stereotype. She was asking me inappropriate questions regarding my banking status and my age. Will not come back to this bank. I'd rather go to the one in Spanaway or Graham.

  Response from the owner

  Maple -We appreciate the feedback, we're sorry to hear about your negative experience. I'll pass this along to the appropriate management. Let us know if you need anything else. ^CS

• P

  Performance & customs
  1

  I used to think key bank was a good bank ... Then they start messing around with your money . taking 3 days to clear your checks ... For what !!! Thats fine ill be in tomorrow to close my account !! I dont recommend this bank to anyone!

• S

  S. M.
  5

  I recently opened an account at this branch. The lady that helped me was so friendly. Best customer service I've ever received at any bank.

  Response from the owner

  Thank you, for the Lakewood branch experience feedback S.M. Use the red key. ^JL

• D

  Danielle White
  1

  keep holding my checks claiming its from a 2 cent overdraft i fixed the same day but its because "i overdrafted it 6 times" and asking very private questions like where i work in order to deposit said check very poor service, invasive questions and harmful "policies"

  Response from the owner

  Hi Danielle, What you described sounds frustrating. If there's anything you need assistance with, send us an email to [email protected], including your full name, zip code and phone number, so we can give you a call. Also, please reference case #53529 ^LH

• L

  Latrice Marsalis
  1

  I'm really starting to hate this bank ...they messed up my ssn so I cant open my mobile banking. Then they can't fix what they messed up over the phone. Make it even worst the branch near me won't answer the phone seriously.

  Response from the owner

  Hello, I apologize that you had this experience and I'd like to see if I can help. Please email your full name and phone number to [email protected] and I will give you a call. Please reference case #26324 ^LH