Harborstone Credit Union Lake Grove St, Lakewood

Harborstone Credit Union Reviews

• t

  ted teather
  5

  Today I worked with Desiree to resolve several issues with my account number 495415. Both issues were resolved to our mutual satisfaction. She was extremely competent and incredibly pleasant. Harborstone is fortunate to have such a competent representative.

  Response from the owner

  Thank you Ted for your review! We are happy Desiree was able to assist you with your needs and we'll be sure she hears your kind words. We appreciate your membership!

• D

  DM Wilby
  5

  Yesterday I contacted Harborstone after hitting a major clitch with online access to my accounts. The representative, Desiree, was patient and kind as we continued to try to resolve the issue. She was pleasant and a joy to work with. We managed to get the problem resolved and everything is back operating smoothly. I recommend Harborstone to everyone.

  Response from the owner

  Thank you for the review! We are happy Desiree was able to help you resolve the issue. We'll be sure to pass your kind words onto Desiree. Thank you for your membership!

• J

  Joshua Connors
  5

  I called to verify some information with my loan and Alexis was super helpful. When the wait time to get an answer was very long she offered to call me back as soon as she got an answer. She called back and gave me the information I needed. Really refreshing to have someone make good on their promise to call back.

  Response from the owner

  We're happy Alexis provided you excellent customer service and got the answer you needed. We will also make sure she sees your kind words. Thank you for taking the time to share your experience with us and for your membership. We look forward to serving you next time.

• M

  Margaret Geer
  5

  Yesterday I had the pleasure of talking with Alexis hope listened to my concerns because I had ordered a new debit card and requested it be expedited for which I paid $75. My original request was on February 8th and the delivery date given was 3 to 5 business days. Needless to say I did not receive my new. I had to call Harborstone to find out why I had not received my new card. Alexis listen to my concerns and she was very apologetic. She promised me that she would research my issue and if necessary have a new card sent out to me and send me an email with the tracking number. She true to her word. I received the email stating that a new card was overnighted with the tracking number. My new card was delivered today. I just wanted to let her know how much I appreciate her help. Thank you 😊!!!

  Response from the owner

  Thank you for making our day, Margaret! We are sorry to hear that your first request for a new card wasn't completed as expected but happy we were able to make it right. We appreciate you taking the time to share this experience with us. We will be sure to pass along your kind words to Alexis as well. Thank you for your membership. Take care!

• G

  Glenda Garrett
  5

  I find it very sad that in today's society so many can all take time out of their day to criticize and be negative but rarely to say thank you. Well I am writing to say a huge THANK YOU to Julie M in the Contact Center. I misread a transaction and with no judgement she explained things wonderfully and resolved the issue. My mother started working at McChord Credit Union in 1965. Back in those days any of us kids could call the branch and ask to talk to our mommy and we would be transferred to the right mommy. Julie's customer service skills reminded me of those days. She cares about the member, which in turns reflects so positively on Harborstone Credit Union. Thank you Julie for making my day a little bright and Thank you Harborstone for allowing her to be an excellent representative.

  Response from the owner

  Glenda, thank you so much for the sweet words and sharing your story with us! We are so happy that you and your mom are part of the Harborstone family and we will be sure to pass along your kind words to Julie.

• A

  A G Ewing
  5

  Desiree was awesome. She took her time and solved all of my concerns with my account. She was very pleasant, professional, courteous,and knowledgeable. She turned my stress into happiness and gratitude.Thank you

  Response from the owner

  We love hearing about experiences like this! Thank you for sharing with us and thank you for your membership. We will pass your kind words along to Desiree.

• C

  Cortland Quarles
  5

  Thank you so much to Alexis M in online phone support! She stuck with me through the issue until it was resolved even waited for me to get through some email encryption hurdles all with a friendly attitude and full knowledge of how to help. I can't thank her enough really went above and beyond expectations! Thanks again for all the help!

  Response from the owner

  Thank you Cortland for the positive review! We are happy to hear Alexis was able to help resolve your issues. We will be sure to pass along your appreciation to Alexis.

• D

  Devin Vangordon
  5

  Highly recommend harborstone bank they have been awesome and I’ve never had any issues with them in six years. Just recently spoke with customer service with a lady named Desiree Jordan and she was amazing!

  Response from the owner

  Thank you Devin for sharing your experience with us! We are lucky to have a team member like Desiree to support our members. We appreciation your membership over the last 6 years and look forward to many more. Take care!

• B

  Becky Guilliatt
  4

  The only reason I say 4 instead of 5 is because the first phone rep I got in contact with immediately hung up on me, then I played phone tag with 2 other reps, but it was due to a system error. Every other rep aside from whoever hung up on me was courteous and understanding and respectful, even the chat rep was amazing.

  Response from the owner

  We are truly sorry for the hang up call and glad the other reps were able to provide excellent customer service for you. Thank you for your membership!

• L

  LORRIE DOUGLAS
  5

  De'Angeles was an amazing and fun person to have helping me. She was very patient and extremely knowledgeable as well as extremely efficient with her work. When you have people like her working for a company like yours, you should always appreciate and take of them because it's Beautiful Souls like hers that keeps businesses like yours in business. Thank you De'Angeles. Stay true to who you are. 👍🙂

  Response from the owner

  We couldn't agree more Lorrie! Thank you for taking the time to share your experience with us and for your membership. We look forward to serving you next time. Take care!