KeyBank Congress St, Rumford

KeyBank Reviews

• M

  Michelle Wells
  1

  You have one teller that has an attitude. So much so that my son moved his account to Franklin Savings. I will be doing the same. The other teller Caroline (I believe that is her name) is a peach. Very nice lady. Was there when I started. The other wasn't there in the beginning. I hate going there.

  Response from the owner

  Hi Michelle - We appreciate you taking the time and sharing your experience with us. Feel free to let us know if you have any additional concerns or what else we can do to earn your 5-star rating at [email protected]. Include case# 72877 in the subject lien of your email. Thanks. ^DD

• K

  Kris Howes
  3

  I like the friendly staff and overall feel of the bank. Never had any card issues. I just don't like their deposit setup. Some tellers are on the slower side with scanning in checks and transactions. Upon deposits, the print out doesn't have the account balance, only reflects first $100 of any deposit, and if you ask the teller for full balance, they do math and write it down. It's odd

  Response from the owner

  Hi Kris: I'm happy to hear that you're pretty satisfied with your branch and their service. I will forward this post to our Branch Experience Team for them to review. Thanks for taking the time to provide your feedback, we do appreciate it. ^KeyBank Customer Care

• D

  Donald Cyr
  1

  Most disrespectful employees that I have ever experienced in a bank in my life! Stay away from rumford branch!!

  Response from the owner

  Hi Donald, this certainly isn't the type of review we like to see. Is there anything specific that happened? If you'd like to provide additional details, send an email to [email protected], please include your full name and phone # so we can give you a call. Also, include case #70244. Thanks! ^LH