KeyBank Troy Rd, Rensselaer

KeyBank Reviews

• T

  Thomas Gorman
  1

  Every other Keybank allows me (I have a minor account since I am 17) to take money directly out of my paycheck in cash, and deposit the rest. This is the only location where I have ever had a problem where they can't do that. Even a location I had never been to nearly an hour away allowed me to do this without any explanation on my part.

• M

  Matt R
  1

  Rush there to get to the door by 12:00. Walk up at 11:59 and they say I can’t come in. What awful customer service

  Response from the owner

  Hello Matt, we are sorry to hear about your experience. For security reasons we do not allow clients to stay inside the branch past the closing time. We apologize for any inconvenience. Thank you!^CH

• C

  Chris Gindi
  5

  I have had nothing but a good experience here at this branch. The process to deposit and withdraw is so simple and does not require me to fill out a form or remember my account number. The staff is always very friendly. My personal banker Stephen Prall was recently very helpful and went above and beyond. I have experienced banking at 7 banks in my life thus far and Key Bank is by far the easiest and most enjoyable to do business with.

• P

  Paige Carroll
  5

  Nothing bad but they do gotta starts turning their open signs off fir drive through or people will sit there forever. Their open sign is on when their not open on the weekends

  Response from the owner

  Hi Paige - We appreciate your feedback. We'll be sure to pass this along to our branch management team to let them know. If there's anything else we can help out with, please send us an email at [email protected] with more details, and include case #65400 in the subject line. We're here to help. ^SH

• M

  Marie Bazile
  1

  horrible bank. they didn’t unblock my card. they said i needed to call to do it online so when i did, the online help said i need to go to a branch so now i cant access my money because they didn’t do it at the branch. lazy folks! waste of time.

  Response from the owner

  Hi Marie - That is definitely not how we want you to feel banking with us. We will be sure to pass this along to our branch experience team for review. Please let us know if there is anything else we can help with. Thank you. ^JF

• D

  Darcy Miller
  5

  The staff here have always been wonderful. Pleasant and helpful every time I've been. Keep up the good work!

  Response from the owner

  Thank you, for the 5 star branch experience feedback Darcy. Use the red key. ^JL

• S

  Shirley Oeffler
  1

  key bank is the worst bank to do business with. Most of the staff are miserable and they charge fee's for everything.

• s

  sharon moreau
  1

  Stay away from this branch !! They are extremely rude and miserable !! Not helpful at all.

  Response from the owner

  Hello Sharon, that is not what we like you to think of us. Please email details of what happened (no account numbers) to [email protected] and reference case# 63612. Happy to look into this for you. Thank you!^CH

• I

  Ian Wood
  1

  Atm says it's open but won't take card.