KeyBank W Main St, Centralia

KeyBank Reviews

• L

  Lori Sobolesky
  1

  Been coming here 6 years for paperwork signing. Supervisor or manager told me my paperwork might not be able to be signed by notary because they don't sign just anything. I advised a notary is just advising they witnessed me sign and checked to make sure I am me. I could sign a napkin and it could be notary signed and sealed

  Response from the owner

  Hello Lori, please provide additional information on your branch experience, send us an email at [email protected] including case#76168, your full name & contact number. We'd be happy to forward this over to the proper area for review. Thank you. ^PR

• h

  happy Customer
  1

  Drive through is so small and tight, couldn't reach the machine. And too tight to open truck door and slide out to use machine. Tires rubbed on passenger side and couldn't open door on driver side, so small of a drive thru ATM that I would not use it again

  Response from the owner

  Hi there - We appreciate your feedback. If there's anything more we can look into, please email us at [email protected] with more details and include case #70898 in the subject line. ^SH

• S

  Stefany Barnes
  1

  Not a happy person. Made a mobile deposit on Saturday, was told my funds would be available on the next business day. Here I am not able to make my payments because I am still waiting. I talked to three different halfwits from this stupid bank. All of which gave me the same monotone, "I'm sorry ma'am. I can't really do anything for you." horrible customer service. Horrible banking service. Thank you for the late fees key bank. You suck!

• S

  Sara Bronson
  1

  Absolutely the worst customer service I've ever dealt with in 30 years of banking. I move several thousand dollars through my accounts here and they let me know they had no interest in dealing with my issue, and when I said I'd close my accounts they didn't care. So today I switched my 3 direct deposits and I am moving to a bank that has customer service. The bank manager Mr Hernandez lost a good customer

• L

  Laura Mckee
  1

  Very disappointing customer service. They locked my online checking. The number they provide to unlock informs me that I will have to go into they bank to unlock. Once I went to my local branch they inform me that they do not do that. I explained that I was told that I would need to bring in my I.D so that the branch can verify and call fraud department. They didnt do this. I got a shrug and told if you would like to wait for the branch manager maybe they can help you. After months of run around I still have not been able to access my mobile checking. Key bank please train your employees

• R

  Rod Sherman
  1

  This is the bank you want if you like being treated like a dog. I have never been so poorly treated by my own bank. Credit union here i come. This bank manager personally drove me and by association my entire extended family to the credit unions. Key bank centralia, you should be ashamed.

  Response from the owner

  Hi Rod, This certainly isn't the type of review we like to see and would like the opportunity to find out more about what happened. If you would please send an email to [email protected] including details along with your contact info, we'll be in touch. Please reference case #36126 ^LH

• s

  sarah bower
  1

  Worst experience I have ever had with a bank. I called to have the bank verify information for my Samsung EPay. First they tell me they have never heard of Samsung EPay (which is shocking to hear from a large company when all the smaller credit unions have heard of it) then I ask to speak to the supervisor and was told he is away until Friday. Not only that this bank is left without a supervisor, this bank is very disrespectful to their customers, putting me on hold without my permission to attend other customers "had to remind Linda that I am also a customer since she has forgotten that part". My husband warned me not to use this Bank and read there reviews which I regretfully ignored. Linda accused me of "arguing" and I had to remind her that I was not arguing but trying to resolve a customer service issue that she was not interested in doing.

  Response from the owner

  Hello Sarah: This is not the type of service we strive to provide our clients. Thank you for taking the time to provide your feedback, we do appreciate it. I have forwarded this to the Branch Experience Team for review. ^KeyBank Customer Care

• K

  Karen McGinty
  5

  While on vacation last August, I had a problem with my new Key bank card (I hadn't set the PIN correctly before leaving home). The Centralia branch was very helpful; they gave me the number I needed to call, and also let me write down the numbers and locations of a few branches in Seattle (my end destination) just in case. Thank you!

• S

  Sharon Stamper
  1

  Worst customer service ever. If you are an intelligent person you would check out another bank or like me I went with Twin Star Credit Union. Very Happy!!!

• A

  Andrew Komula
  1

  This is the worst experience I have ever had at a bank. Horrible service, extremely long wait, and rude teller. Never using this location again.

  Response from the owner

  Hi Andrew, This certainly isn't the type of post we like to see. I will forward this info to our Branch Experience Team for their review. Have a good weekend!!!