KeyBank Brewerton Rd, Cicero

KeyBank Reviews

• J

  James Novak
  1

  I received a letter from Key Bank with an offer for a credit card that appeared to provide a high cash back on purchases. The letter was clearly false advertising and intended to scam customers who applied for this card. After the fact, I went to a local Key Bank, Cicero, NY) to see what could be done about this. The Branch Manager told me that it was my intention to re-instate a credit card that I had back in 2010 (???) and NOT to get a card with a higher cash reward. I didn't realize that Key Bank managers had developed the ability to KNOW what customer's intentions are! The manager was rude and would not listen to me. Shame on you Key Bank if this is the way you treat your customers.

  Response from the owner

  Hi James, Thanks for reaching out to us and letting us know about your experience. I can have this escalated for you, if you'd like, just send an email to [email protected] including any additional details, along with your full name and phone #. Also, please include case #72089. ^LH

• B

  Brianna Murray
  1

  Decided to close my account after getting $35 worth of service management fees, they didn’t even bother to ask me why I was closing so I’m guessing they know that their fees are ridiculous and losing them customers. I have never been charged so much for literally nothing by another bank, definitely do not recommend Key.

  Response from the owner

  Hi Brianna, Thanks for taking the time to provide your feedback, we do appreciate it. I'm sorry to hear you left us and hopefully, you'll give us another chance in the future. ^LH

• A

  Alexandraa Smithh
  1

  This is my home branch, and they are NOT helpful whatsoever. Imagine having no access to your funds, your online banking account, and being halfway across the country — UNABLE to go to the bank, and being told that they won’t help you over the phone when you have no KeyBanks in the state you’re in. They honestly have some of the WORST customer service I’ve ever experienced. Kudos to Tim and his branch manager for everything they DID NOT do to help my situation. Mind you, my family and I have used this bank for years and have 7 accounts open that we will now be closing **permanently** due to this disgraceful experience.

  Response from the owner

  Hi Alexandra - We would be happy to have this looked into. Please email us at [email protected] with more information about what happened, including your full name as it appears on file, zip code, phone number, and case #68066 in the subject line. ^SH

• J

  Jim Swank
  1

  Been with Key Bank many years and for some reason Danielle at the Brewerton Rd branch in Cicero, NY has never helped me with any issues in a favorable way. When I said I would close my account she simply said, sorry to hear that,so I went to another bank and will close my account as soon as my direct deposit starts at Chase Bank.

  Response from the owner

  Hello Jim, that is not the type of experience we want our clients to have. We would be happy to look into what happened for you and make sure your questions are answered. Please send an email with your full name, billing ZIP code and phone number to [email protected] and reference case# 24966. Thanks!^CH

• L

  Linda Smith
  1

  I have never been treated more poorly by a manager then I was today by this branch manager, I have multiple accounts with Key Bank and I will be closing them all now!

  Response from the owner

  Hi Linda - We would be happy to look into what happened. Please email us at [email protected] with more information, including your full name as it appears on file, zip code, phone number and case #68065. Thank you. ^SH

• J

  JUMPING JAZZY
  4

  Another local bank and hey have other convenient locations throughout the area. Good staff and competitive banking options amongst other local competitors.

• S

  Sarah Whittle
  5

  Everyone we worked with was courteous and professional.

  Response from the owner

  Hi Sarah- Thank you for taking the time to create this review. We will forward this great feedback to our branch colleagues. We are always here to help if you need us. Thanks and have an amazing day! ^KC

• I

  Ian Duquette
  1

  Very unpleasant customer service. Unable to relay messages to other branch members properly. Overall would change banks if this was the only branch in the area.

  Response from the owner

  Good Morning Ian, Thanks for taking the time to provide your feedback, we do appreciate it and I will be forwarding this to our branch partners for their review. Hope you have a good day! ^LH