KeyBank Saratoga Rd, Glenville

KeyBank Reviews

• L

  Lexxi Love
  5

  The staff and level of service at this bank have exceeded my expectations. They are very friendly and I think they are doing a wonderful job. I am so happy to bank here. I am also posting this review as a reminder to others to please share your positive experiences from anywhere! People are quick to complain when there is an issue, but not so quick to give praise when it is earned. 😊

  Response from the owner

  Good Morning, Thank you so much for taking the time to provide your feedback and the 5* rating, we really appreciate it. Have a great weekend!! ^LH

• B

  Bethaney TenEyck
  1

  I went in to withdraw funds from my account. A fraud block was placed on my account and I was told I needed to go into a branch in order to remove the block and retrieve my funds. When I went in and explained the situation I was told it’s gonna be a while because it takes a while for someone to answer. I said that’s fine I’ll wait. 15 minutes later I was told they were still on hold and so they couldn’t help me. Just turned away, without any inclination on what to do. I spent 10 minutes in my car working with a customer service rep, who assisted me in sending an email to the bank so I could retrieve and close my accounts. She’s the ONLY one who helped me. This is the absolute worst service I have ever received ANYWHERE. I recommend everyone bank elsewhere as Key truly does not care about their clients.

  Response from the owner

  Hello Bethaney, we are sorry to hear about your experience. We have a dedicated team of specialists in place that works hard every day to both detect and prevent Fraud. We understand that it can be frustrating having a Fraud block placed on an account. In most cases we can verify a clients identity over the phone and a branch visit is not required. We apologize for any inconvenience and have forwarded your feedback to the appropriate area for review. Thank you.^CH

• K

  Kenney Irish
  5

  I don't bank with Key Bank but recently used an ATM that malfunctioned. It took my card and when I went to retrieve it there was a misunderstanding with returning it to me. Fred, the Branch Manager made some calls and sent out some emails on my behalf. My card was returned to me and I was on my way. I want to thank Fred and his team for taking the time to square this situation away.

  Response from the owner

  Hi Kenney - We are so glad you were able to get your card back, and that Fred was able to help. We will pass along your kind words to him and his team. Have a great day!^JF

• A

  Albert Aslanyan
  1

  Very poor customer service experience. Stay away from this bank.

  Response from the owner

  Good Morning Albert, This isn't the type of review we like to see and if you'd like to share any additional details, send an email to [email protected] including your full name and phone number so we can get in touch with you. Thanks!! ^LH

• J

  Joey Smith
  5

  Great Staff that will always do what they can to help you out