KeyBank Delaware Ave, Delmar

KeyBank Reviews

• G

  Gregory Reinhart
  5

  Great Keybank branch. They have easy access from multiple roads with a sizable parking lot. Inside is very clean with friendly staff that are also very knowledgeable. There has never been a line longer that one person and if there is another teller is quick to become available. Regardless if you prefer Keybank or not, this is a great branch.

  Response from the owner

  Gregory -Thank you for the wonderful ⭐ ⭐ ⭐ ⭐ ⭐ compliment! I'll be happy to pass along the kudos! ^CS

• g

  gsprungtube07
  1

  Just opened an account and will close that account in 6 months so I don't have to pay Keybank's $25.00 account early closure fee. Bizarre banking policies including not letting me make a deposit into my new account due to a security block on that account. Never encountered a bank that refused to take my money before. Apparently, I had not proved residency to their Security Department well enough despite bringing a driver's license and utility bill into the branch. They froze the account and did not allow me access to my funds for 2 weeks. They don't use signature cards, so they have no real way to tell if a check presented on your account is good. They were all very pleasant in the branch. But that's not a good enough reason to continue banking with them.

  Response from the owner

  Good Morning, we are sorry to hear about this experience. In cases of a security block you would need to speak with our Fraud department please. The Fraud department is happy to advise you on the steps necessary to possibly remove the block. Please call us at 1-800-539-2968 and ask to be transferred. Thank you.^CH

• N

  Nancy Zuffrea
  3

  Long waits in drive thru, limited tellers inside bank. Sometimes there is a wait to get to tellers, rude manager

  Response from the owner

  Hi Nancy, Thanks so much for taking the time to provide your feedback, we do appreciate it. I will forward this to our branch partners for review. Hope you have a great weekend!! ^LH

• D

  Debbie Eberle-Sherman
  5

  I have had the opportunity to get to know Amanda, she works at the drive thru and is a professional, polite and just a nice person to deal with. Debbie

  Response from the owner

  Debbie, thank you for your branch employee feedback. ^JL

• J

  John Crowe
  5

  I find the staff at the drive through to be very personable and helpful.

  Response from the owner

  Hello John, thank you for providing this great feedback! We appreciate you taking the time to let us know. Thank you and have a great weekend!^CH

• J

  John Hodgens
  1

  So slow, fell asleep in drive thru lane. Wow!

  Response from the owner

  Good Evening John, thank you for getting in touch. We understand that having to wait in line can be frustrating. Have you considered using our 24/7 mobile and ATM banking options instead? You can even remotely deposit checks now from the comfort of your own home. Hope this helps. Thank you.^CH