KeyBank Business 28, Milford

KeyBank Reviews

• M

  Madisan Mady
  1

  Went in to transfer rent money from my account to my landlords account and they refused to help me and kept insisting that I must do it online through billpay. The lady at the desk that helped even brought in a second person to tell me that I have to do it online. She basically told him to tell me though. So I went home and did it online and it sent a check instead of doing a money transfer which took 7 days to send which made my rent late. Very lazy workers. Prefers to just send you away instead of actually doing their job.

  Response from the owner

  Hi Madisan! We're sorry to hear about your experience. We'd be happy to answer any questions you have about our transfer options and help you find the right solution. Please send us an email at [email protected] and include case #63942 in the subject line. We're here to help. ^SH

• J

  Jordan Bramel
  1

  2 weeks ago I pulled 3,000 dollars to pay a friend who is contractor working on my house. When I received the money I noticed two old small faced $100 and thought it was strange bc I haven’t seen them in years. My friend finished this past week 2 weeks later and went to deposit the cash, and those two small faced $100 bills are counterfeit. Money I received from a teller. I called 4 times today just to be told the manager TJ couldn’t talk and I’m out of luck on my $200. Now I’m out $400 to pay my friend for the counterfeit $100 bills. I’ve been a loyal KeyBank member since 2006, and was blown off and told they cannot help me. I’m in shock how they can cover a hacked account but not when they give counterfeit bills. Unreal. Be careful using this branch.

  Response from the owner

  Jordan -I'd be happy to escalate your concerns with this matter. Please email details and include your full name and phone number to [email protected]. Also, please reference case #37278 in your email. Thank you! ^CS

• B

  Bigjake Thesnake
  1

  This is a terrible bank all coroupt liars. I opened a acount the branch manager recomended to me only to find out they charge you 20 dollars a month if you dont deposite 10k a month. Customer service is a joke and there rude as crap. They lie and manipulate you into banking with them. I have banked here for 2 weeks and will never make this mistake again. If i could rate 0 stars that would still be to high of a rating for this failure of a bank. Stay far away from keybank!!!!!

  Response from the owner

  Jon, It sounds like you're not in the proper product for your everyday banking needs. I'd like to help you and to help gather some details about your branch experience. Please send a detailed email about your issue to [email protected]. Please include your full name and a phone number. Thank you! -KeyBank Customer Care