KeyBank Bothell Everett Hwy, Mill Creek

KeyBank Reviews

• B

  Bob Dawg
  1

  Not this branch but Key Bank in itself has been deceiving at best, outright lie makers is more like it. Supposedly “free” checking is anything but! I put 10 in a savings account and have had NO transactions whatsoever and two weeks later I am mysteriously overdrawn by 13 dollars even though I haven’t had even one transaction! Also, if you remain overdrawn for a week they charge another 27 dollar fee! So far this “free” account has cost me over a hundred bucks in fees, I’m closing my account and I suggest you take your business elsewhere.

  Response from the owner

  Hi Bob- We would like to look into your concerns further with you. Please send us an email at [email protected] with your full name, zip code, and phone number. Please reference Case #76678 in your subject line. We will forward your concerns to our Escalations Team and will be in contact with you within 2-3 business days. Thanks ^KC

• L

  Lily Masoudi
  1

  Worst bank ever! They have given me a $10 instead of $100 bill. I had the receipt for that day and asked them to just check if they had extra money for that particular day, their answer was ,that teller doesn’t work here anymore! Even if you get a fake money from us and leave the branch you can not bring it back! So basically you don’t have any protection at all. Tellers are mostly very rude and unprofessional.

  Response from the owner

  Good Evening, we would be happy to review your concerns and account activity with you. Please email [email protected] with your full name, billing ZIP code and phone number if you have questions. Please reference case# 76344 in the subject line. We can have our Escalation Team reach out you within 2 to 3 business days.^CH

• K

  Kathy Valente
  1

  Worst location ever. I have been to many banks and the customer service was horrible. They did not even acknowledge I was standing waiting for assistance. They didn’t even greet me or tell me they were going to take a few minutes nothing just walk by and talk to each other . First and last time coming here I waited 20 mins to get acknowledged and then the teller helped me with no conversation or smile. Horrible Horrible horrible location

  Response from the owner

  HI Kathy, Thanks for taking the time to let us know about your experience. I'll be sure to pass this along to our branch partners. Hoping going forward your experience is much better. ^LH

• K

  Kjersti Barrios
  1

  On 8/7/21 my husband went into a mill creek Washington key bank branch seeking a check for our key hassle free account. This account doesn’t allow checks and Instead of being told he would be switching to a key smart checking ( which can be overdrawn) he was switched without his knowledge or the reading or giving of disclosures. Attempts to contact the manager Ashley she has been argumentative and refuses blame. On 9/13 we asked all transactions be stopped until we can receive a solution from the banker. This is after many attempts to contact each day for a month. We wake up to 5 transactions on 9/15. When calling customer service we are hung up on and given no explanation. This is not okay. Our. Account is overdrawn and we want answers.

  Response from the owner

  Good Afternoon, we are sorry to hear about your experience. Please email your full name, billing ZIP code and phone number to [email protected] and reference case#65607. Our Escalation Team is happy to call you within 2 to 3 business days, and look into what happened. Thank you.^CH

• B

  Brian Harris
  1

  Been with Key for 5years or so. Had a heloc with them paid the account off through our mortgage company they said on our statement that they owed us 135.00 dollars. So we tried to close out the account and they kept sending us statements finally we went to the bank to get our money they said we would jae to go to a different ranch.ok so we said we would like to close our checking account they said fine they closed it but we still havent received our moneyThey had us call the Philippines to and the lady said it was on the way. I guess I will have to call an attorney Orland the better business Bureau. Most incompetent people and their handling money?

  Response from the owner

  Hi Brian- This is not the experience we want you to have with us. Can you please email us at [email protected] with your Full Name, Zip Code, and Phone Number (please do not include account numbers)? A member of our Escalation Team will reach out to you within 2-3 business days. Please include Case #61909 in the subject line. Thanks ^KC

• Y

  Yashar Fakhari
  1

  Went in the branch to open a new checking account and was told it takes more than 10 min to open an account and since there is 13 min left till closing they don't want my business.

  Response from the owner

  Hi Yashar- We would like to look into this further with you. Please email us at [email protected] with your full name, zip code, and phone number. Please also reference Case #75666 in your subject line. We will forward this to our Branch Management Team and will be in contact with you. Thanks ^KC

• C

  Ces Halley
  1

  Hate this bank. The tellers always look like they want to be else, doing anything other than their job, which is fine but maybe don't make it so obvious to your customers. My real issue is the ATM. This location and the Lynnwood one have ate my money without depositing it on multiple occasions. They have no short term solutions. They're horrible and outdated, you can't trust any of the machines even when they're the only option! It's embarrassing when you look at how behind this company is.

  Response from the owner

  Good Morning Ceslie, This isn't the type of review and rating we like to see. Thanks for letting us know what your experience was, I will forward this to our Branch Experience Team for their review. ^LH

• T

  Tye Atwood
  1

  Don't even think about banking with Key Bank ... this is the worst banking experience in all my years of Banking, the incompetence is stunning. If you value your Business and a Bank that responds and reacts to the needs of your Business ... DO NOT Bank with Key Bank. I have dealt with many business banks and this experience has been TERRIBLE, the only reason I don't move the business is because we have multiple signers that aren't always available to do what we need to do in order to move the account. However, I'm going to find a way to move the business account ... STAY AWAY!!!!

  Response from the owner

  Tye, I’m sorry you had this branch experience. If you would like to share additional information on your concerns? Send them to us at [email protected] please include your full account name with a contact phone number and zip code. Thank you. ^JL

• A

  Aleksey Iyerusalimets
  5

  Ok seriously. Shout out to your wonderful team! Especially Brooklyn and her co-worker (didn't have a chance to get her name). Their attitude and customer service skills were more than enough and helped me through every step and were wonderful to talk to!

  Response from the owner

  Aleksey, thank you for your Mill Creek branch experience feedback. ^JL

• R

  Ryan Doerge
  5

  Abraham and his team have been very helpful in running our business. The people at Keybank are very friendly and knowledgeable.

  Response from the owner

  Hi Ryan: Thanks for the feedback! We appreciate you letting us know. Give us a shout if you ever need anything. ^LH