BECU credit union Bothell Everett Hwy, Mill Creek

BECU credit union Reviews

• W

  Wood Apple LLC
  5

  Peilan Shelly is a member service who offered us an outstanding care. Respects diversity , kind, listener, & knowledgeable are few traits I found in her while in our meeting. I highly recommend scheduling with her. I found a sense of connect & humility to my needs.I have noticed sometimes some members at business have a hidden biases while servicing the client and are unable accept a different culture or engage in the meeting. Thus may unknowingly leave the customer feel cynical. Her service came to me as a fresh air. I hope BECU keeps up encouragement to have Ms. Shelly serving their clients for many more years. Thanks!!

  Response from the owner

  Thank you so much for your kind words, Wood Apple LLC. We really appreciate you taking the time to share your experience with us. We value our members and look forward to continuing to work with you. Thank you for being a member.

• H

  Holly Berry
  1

  So glad I switched to ALLY bank for all my primary banking. I couldn't even get counter service help today to deposit half my check and cash the other. They wanted me to wait half an hour while they printed me a new debit card to then use it in the lobby..... instead of just helping me over the counter.

  Response from the owner

  Hello Holly. Thank you for your review. We're sorry this is the impression we left you with and we’d like the opportunity to chat with you further. If you’d like to be contacted, please email us at [email protected]. Please provide your name, a good phone number and brief description of your situation and we'll follow up with you. Thank you.

• A

  Austin Martin
  5

  Exceptionally friendly and concise work. They got me in without an appointment and efficiently solved my problem. Thank you BECU! Best bank I've ever worked with.

  Response from the owner

  Thanks for the great review, Austin! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. We’ve shared your compliments with the team! Have a great day!

• H

  Hunter Emerson
  5

  I love BECU. It is the first bank I got. And I’ll probably never switch. All the problems I have are resolved in a short phone call. All my questions are answered on their website or app, or with a phone call. And their workers are amazingly helpful and always positive. They are always there to help you get what you need to the best of their abilities and I really appreciate this bank.

  Response from the owner

  Thanks for the great review, Hunter! That is such great news to hear that you love us, as we love and appreciate our members too! I'll be sure to share the kudos with both the manager of Mill Creek, as well as the leadership of the Contact Center. Cheers!

• A

  Aero Seven
  1

  I have been banking with BECU over 10 years. Never really had any problems, but recently I did experience something that I might want to warn people. If you are Asian and going to the ATM or deposit box, be aware that you might run into a situation where a Caucasian male approach you and say some gibberish Chinese and mock you. I didn't really encounter the person, but I wouldn't feel safe to have my wife or other family members use the facility alone.

• L

  Laura Oltman
  5

  Tina was amazing and helped me with my international wire transfer! She got it created within 15 minutes. I also bank with Chase and they couldn't figure it out. Super impressed with her and this bank!!!

  Response from the owner

  Thanks for rating us 5 stars, Laura! We’d love to know more about your experience. If you’re willing to share, please email us at [email protected]. Thanks and have a great day!

• C

  C Carnahan
  5

  Kelly McCormick at the Mill Creek BECU just helped me with some routine stuff for fraudulent charges, but also managed to identify and fix a bunch of weird little details that weren't correct and I had no idea. One problem was preventing me from earning as much interest as I should in my checking account! Super pleasant, productive, and reassuring experience. I still love BECU after 12 years of banking here.

• C

  CA Gray
  3

  I've been with BECU for years and love them, most frequently visiting their Everett location. This Mill Creek location however has recently become so automated that customers are now greeted by a kiosk rather than a person. There are no tellers here so transactions you can perform are limited. They were not able to process mine. The kiosk asks you to be seated and wait but the waiting space is packed already to capacity. There are flashing screens spouting nonsense everywhere I look. I'm 20 mins into a deposit that would've taken just moments at another location and I haven't even heard even a simple hello from a person yet. I probably won't stop here again. I was in the area and thought, "hey, this'll be convenient... but it wasn't.

• K

  Kristin Yao
  5

  This BECU is well staffed with very helpful employees. They are knowledgeable, prompt, and friendly. I've never had a problem with this branch since it opened. Wait times for walk in appointments are very reasonable.

• H

  Helena Davis
  2

  Absolutely understaffed, wait lines are incredibly long over 45 min for simple check. The personnel might be nice but the time and resources management needs large improvement.

  Response from the owner

  Hi, Helena, we are sorry to hear that you had a negative experience with our organization. We are thankful that you brought it to our attention. We understand that you may be frustrated, and would appreciate it if you could give us the opportunity to speak with you. Please email us at [email protected] and provide your full name and phone number. Thank you.