KeyBank New Hartford Shopping Ctr, New Hartford

KeyBank Reviews

• S

  Saleh Mammadov
  1

  Put your money somewhere is more safe and people are more nice. Check Deposits and direct deposits take forever to be cleared . Only department works here is Fraudalent department which is totally joke. They recenlty closed my business account for nothing , without communicating with me before deciding things based on stupid policies which does not have prove what they are claiming. I was targeted wrong , profiled all the time and felt huge discrimination!

• E

  E P
  1

  Opened up an account and my subsequent deposit was bigger than they prefer so account was locked. After 3 days of trying to get it unlocked I received an unpleasant call saying, "I was not the type of person they wanted to bank with and my accounts were being canceled." Can't make that up if I tried. They were suppose to send me checks for the 3 accounts I opened, sent 2 but they're accounting didn't annotate which checks were for which accounts. After 4 phone calls, 2 branch visits, and 1 month, they finally said, "we'll get that last check to you." I then receive an letter in the mail wanting to charge me a $20 fee for a replacement check. Keybank wants to charge me to give me my money back after they closed my accounts. Can not make this stuff up. Almost 4 months later I have not received my money. Too many better banks out there, no point on dealing with Keybank.

  Response from the owner

  I'm sorry to hear about what happened, Eric, but we would be happy to look into this for you. Can you send us a message to [email protected] with more information including your phone number? Thanks! ^ JJ

• D

  David K. Griffith
  5

  My experience has been excellent with this bank. Very courteous employees and managers. Always willing to help. We've had them do several tedious tasks (wires, cashier's checks, etc); they're always on top of things.

  Response from the owner

  Hi David, So happy that you've had such good experiences. Thanks for letting us know. Have a great day!! ^LH

• R

  Rob DiBrango
  5

  They’re cool here. I was a little annoyed once because a teller accidentally put a deposit in my savings when I asked for it in my checking but life goes on and I’m over it, everyone makes mistakes. I don’t know if the staff reads the reviews on here but I’d like to apologize for my my first review of this location, it was pretty dumb of me.

  Response from the owner

  Hi Rob, thank you for contacting Key. We apologize for the experience you had. Please be advised that you can also deposit checks 24/7 at an ATM or through our mobile app from the comfort of your own home. No need to go anywhere! Hope this helps. Thank you and have a great weekend.^CH