KeyBank Washington Pike, Bridgeville

KeyBank Reviews

• A

  Anthony Iafrate
  1

  I have had a business account for years with Key Bank. Although the tellers are kind and attempt to help my business banking needs the disappointments with this branch continue. This is the second time within a week the ATM has retained my atm card and half my cash deposit. (Also', twice last year). Every time this happens, I have to go in the bank and open a dispute and await a response. No apologies from any managers for my inconvenience or time lost in disputing such simple ATM transactions. I recommend to not trust this ATM during non-business hours. In case the ATM eats your card, and you are stuck. l believe this branch does not value my business and I am taking steps to change banks.

  Response from the owner

  Hello Anthony, thank you for providing us with your feedback. Please send us an email at [email protected] with your full name, contact number & reference case #74809. We'd like to know more about your experience and like to send this over to the proper area for review. Thank you. ^PR

• S

  Sponge Beth
  5

  I have nothing but praise for Key Bank. I've been with many Banks over the years, and Key Bank is by far the best. I make more money on my money and there are no fees. Staff is very nice and very helpful. I tell everyone to do themselves a favor & switch to Key Bank.

  Response from the owner

  Good Morning Beth, Thanks so much for the great feedback and 5* rating, we really appreciate it. Hope you have a good week!! ^LH

• T

  Tarmal Jigit
  1

  Alright people I don't really wanted to review this place, but so disappointed the employees who were helping me out to open business account . It took over two hours to consulting with specialists to find out am I eligible to open a business account . Now I'm still trying to finish the paper work . I just sick of these questions . Just want to leave right now , but it's been close to 3 hours so I think I'll better wait to finish opening.

  Response from the owner

  Hi Alton, I'm sorry you had this experience and thank you for providing your feedback. I have forwarded this information to our Branch Experience Team for their review. Let us know if you have any questions/concerns, we're happy to help. ^LH

• S

  Samm Fuchs
  5

  Nilam has been absolutely wonderful, I have been working with her off and on for 2 weeks. She always responds to calls and emails quickly, and has been able very understanding and helpful with my needs. While I am experiencing some difficulties with document transmission speeds, the service being received is above and beyond, I'm sure Covid has much to do with the slow down and it is not within the individuals control. I am confident that Nilam is doing everything she can to help her customers. I am currently working on closing an account for a deceased loved one, but can honestly say with the service I have received, I am considering banking with KeyBank in the future.

  Response from the owner

  Samm -Thank you so much for the kind feedback. I'll be more than happy to share it with her and her team. We're glad to hear you're considering a relationship with us. Let us know if you have any questions. Have a nice day! ^CS

• S

  Sharon Hilla
  5

  I have only seen friendly staff behind the teller line and anytime I have entered the branch they welcome and greet me with a smile. I thank them for their great service. When I bring my mom to do transactions she says she really likes this branch. Thank you for making my moms banking easy.

  Response from the owner

  Hi Sharon, Thanks so much for taking the time to provide the 5* rating and wonderful feedback, we really appreciate it. We look forward to helping both you and your mom in the years to come. Have a great day!!! ^LH

• B

  Brian
  1

  This bank is refusing to process PPP loans for small business, they’re only doing it for their favoritecustomers and the customers that already have loans, this is not what this government program was set up for. It was to help the small business, not the larger corporations, not for banks to pick and choose .and process loans for their favorite customers. I am a customer and they became annoyed because I was calling them too much to ask about the PPP they keep making up excuses not to process or except my Application.

• V

  Victoria Lundy
  1

  If I could rate zero stars I would! Staff is rude and very very very unprofessional! The lady names monique or Monica heavy set lady YELLED at me with customers all around stating if myself or other ppl dont have an account you can not come exchange change....perfectly fine but you do not need to yell and embarrass myself or yourself.....I was actually going to open an account since I would have loved to do business with themsimce I am so close but she changed my mind completely....I will be sure to tell my friends family and many customers to NEVER DO BUSINESS WITH KEY BANK!

  Response from the owner

  Hi Victoria, This certainly isn't the type of post we like to see. Thank you for taking the time to provide your feedback, we do appreciate it. I will forward this info to our Branch Experience Team for their review. ^LH

• J

  Just-Us Boyz
  1

  The bank and the above pictured employee is absolutely horrible, the same individual who is pictured above in another comment handled a HELOC account for me. When I attempted to receive a document regarding my HELOC account she would not print anything out stating that its not her job. I would highly recommend to stay far away from her and the branch. Its unfortunate I have to click at least one star to submit this post because this specific branch shouldn't get any!

  Response from the owner

  Hi Randy - thank you for taking the time to submit a review for us. I will be sure to forward this on to the appropriate area for review and if there is anything else we can help with, just let us know. ^ JJ

• A

  Altysha USA
  1

  Nilam unprofessionally specialist , she cannot fully service the customer . I had to return to the bank several times because of her lack of experience.(

  Response from the owner

  Hello, is there something we can help you with? Let us know please. Happy to assist. Thank you.^CH

• D

  Da King
  1

  Slow and not pleased with the level of customer service they provide. Find another place to plant your money.

  Response from the owner

  Hello, that is not the type of experience we want you to have. We would like to look into what happened. Please send an email with your full name, billing ZIP code and phone number (not the account number) to [email protected] and reference case# 25673. Happy to call and help. Thank you!^CH