KeyBank Carman Rd, Rotterdam

KeyBank Reviews

• T

  Theresa Barber
  3

  The teller Persash can't count. Was depositing money in my daughter's account she counted the first time said $140 I shook my head no, she counted again $104 she said you have $104. I said yes that's correct. She counted again and said the same amount $104 she said I'll count it front front of you so you can see. She said see $104 okay. I said ok thanks. She gave me my receipt and I left. Felt awkward that she did that shouldn't you know how to count to be working in the bank?

  Response from the owner

  Hi Theresa - We appreciate your feedback and would be happy to have this looked into. If there's anything more we can look into, please email us at [email protected] with more details and reference case #68190. ^SH

• M

  Michael Conroy
  5

  My first contact with this branch was with Personal Banker Cecilio Miranda.Never pushy,never in a rush, he took the time to understand my personal needs and then Put into action a plan that fits me to a tee! Cecilio introduced me to banking services I never knew existed. His impeccable product knowledge and listening skills ,in my estimation, Puts him in a class of his own! So glad we met ...so excited to be a Key Bank Customer!

  Response from the owner

  Thank you, for your Branch experience feedback, Michael. ^JL

• K

  Kelly Jones
  3

  Friendly staff but akward parking lot set up. Be careful pulling your car out from the ATM, you'll run right into people entering the building. Old First Niagara location.

• B

  Billy Smith
  1

  Really poor service. We wanted to open an account but after almost 45 minutes we left. We know enough about all the people that work there and their personal issues! Too bad they didn't spend more time on their customers and less time on personal chit chat.

  Response from the owner

  Billy-I'm sorry to hear you've had this experience. I'm going to forward this feedback to the proper management. I hope you'll consider giving us another try. Please let me know if you have any questions. ^CS

• T

  Timothy Baum
  5

  Outstanding service and support April and Lori are especially knowledgeable.

• P

  Pamela Rew
  5

  Fast service. Drive up tellers. ATM available.