KeyBank Coleman St, Chatham

KeyBank Reviews

• D

  Dawn Steward
  1

  Arrived at drive this atm at 4:50 today . Screen went black. Teller watched us and ignored us from inside the building. Drove around to get to the entrance and the door was locked. Same teller looked t me through the glass as I tried to get her attention. Sent a manager to the door who asked me what I wanted… said the atm was being worked on and i should go to the Wahlgreens to use the atm. Rather than help A customer it was easier to shoo me away. We are done with this bank.

  Response from the owner

  Hi Dawn, Thanks for reaching out and taking the time to provide your experience. That is certainly not the type of service we strive to provide our clients and I apologize for any inconvenience this may have caused you. I will be sure to pass this along to our branch partners for review. ^LH

• B

  Brittany E
  5

  Staff here is AMAZING! Wendy is my all time favorite to work with! I come here weekly to do work deposits for the office i work for. Wonderful experience every single time! Keep up the amazing work guys!!

  Response from the owner

  Hello Brittany, thank you so much for the 5-star rating and review! We will be sure to pass this along. Hope you have a great weekend. ^PR

• P

  Peter Morgenstern
  4

  Made transition from 1st Niagara flawlessly. We were traveling through the south for the winter when switch over went through. I even transferred funds from Key Bank account to Bank of Green County on line with no problem. Miss 1st Niagara people who left but service is still great.

• P

  Peter Wallin III
  1

  Mad that i had to give it a star why isnt there a option for no stars. 3 overdraft fees for one overdraft. And the overdraft fee is more than the item i bought. A 32 dollar item ended up costing me 180 dollars. Very unsatisfied.

  Response from the owner

  Hello Peter, thank you for getting in touch. We understand that being charged overdraft fees can be frustrating. We have some great options designed to help our clients avoid them! Please see: https://www.key.com/personal/checking/overdraft-protection-options.jsp Hope this helps. Please let us know if you have any questions. Happy to help! Thank you.^CH

• Z

  Zaberisk
  1

  This place is terrible. They only open one drive thru window when there is three, waited A HALF HOUR in the car just to be forgotten. No one knew what they were doing and unfriendly. Slow. They don't tell you your balance even after asking. They don't communicate with each other and honestly, I'm switching banks. Key Bank is terrible. Hidden fees and everything.

• A

  Alyssa mango
  1

  Waited for 30mins to cash a paycheck in the drive thru ,only had 1 lane open and the lady who was supposed to take care of my check walked away from the window . Another woman had to come to cash my check , took another 5mins to cash the check . Terrible service ,wish they never changed ,it's been terrible ever since .

• R

  Reed Fisch
  2

  I waited in line for 45 minutes just to get my pizza terrible service

  Response from the owner

  Reed -Did you have any banking questions/concerns? If so, we'd be happy to assist you. Please call us at your convenience at 1-800-539-2968. Thank you. ^CS

• d

  danny 1132skater
  1

  you need to stop the cross over from fnfg sometimes you can not access key bank on line