KeyBank W 11th Ave, Eugene

KeyBank Reviews

• C

  Cameron Baldwin
  5

  I have been with Key for over 15 years and they have been absolutely amazing. The one time I had an issue with card fraud they cleared it up right away. Rates have beaten most other banks and staff has always been extremely knowledgeable and helpful. At this particular branch I feel like they have always gone above and beyond for me.

  Response from the owner

  Hello Cameron, thank you so much for the 5-star review. We appreciate your feedback and hope you have a great day! ^PR

• c

  chris Patrick
  5

  The staff here take the time to get to know each customer, and make an effort to know what is going on in our life. In a world where no one even knows your name, this is a very nice touch, and a refreshing approach to banking.

  Response from the owner

  Hi Chris, thanks so much for taking the time to provide your feedback and the 5* rating, we really appreciate it. I'll be sure to forward this to the branch. Have a great day!! ^LH

• c

  canyon widell
  1

  I did a mobile check deposit withmwith Oregon Emergency Relief Fund 500$ check yesterday (Friday 8-21-2020), and upon completion it said my check would be available by 9am the next day. So I loaded up my girlfriend and we drove down to Brookings from Eugene to enjoy a day on the ocean. Planned on having money available at 9am to drive home and have lunch with, and I called this morning to check my account balance and Key Bank put a hold on my cashier's check until 8-27-2020! Now I'm stranded with no money 4 hours from home and Key told me there's nothing that they can do until Monday when the manager is in. I am so mad right now I don't know what to do. If they put holds on cashier checks upon mobile deposits for nearly a week they should let you know before you choose to deposit it that way. I could have just went to the branch to make the deposit in person and received my money but out of convenience I chose to do it from home and now I'm stranded with no money. This is preposterous and I would not recommend this bank to anyone else after this issue.

  Response from the owner

  Hi Canyon - We understand holds on deposits can be frustrating. There can be multiple factors or reasons for a hold being placed. For instance if the account is new, checks made via mobile deposit with a return item history and having multiple overdraft occurrences are just a few of the case by case reasons for holding a deposit for a longer period of time. Again we understand it's frustrating for any hold to be placed on a deposit but we hope this brings some clarity to why it may be placed. You can also review our hold policies in our disclosures here: https://onlinea.key.com/uap/SvltUap?target=CtrlStart&mode=4&fmt=html. Let us know if you have any further questions. ^JF

• P

  Patrick
  1

  Tried to open up a business account here. It took Key Bank 2 and a half weeks to send my business card after sending to the wrong address twice. Key bank then had to change my card number because of this to avoid potential fraud. Today, my account was over drawn $125.00 and charged $258.00 in overcharge fees on top of that without an email or call. Tried to go in person to resolve immediately and was only given a phone line to call. Terrible..go somewhere else that cares about their customers.

  Response from the owner

  Hi Patrick - That definitely does not sound right. Can you send an email to [email protected] with more information? We will be happy to have this looked into for you. Thank you. ^JF

• D

  Dean Jost
  5

  ive been with Key bank for six years with the Veneta Or. branch i have a hassle free acct. and it truely has been just that . All personal have been friendly and helpful. Thank you

• M

  Mary Bettanini
  5

  I've had them since I've been 16. Love them All issues I've had have been resolved asap and with awesome staff.

  Response from the owner

  Thank you, Mary! We are here to help if you need anything. ^PG

• S

  Sam Figura
  5

  I've been with them for almost 10 years so far, and I love their service. No complaints!

  Response from the owner

  Thanks for the great review, Sam! We're glad to have such a loyal client and we are thrilled to see you're happy with the service! Let us know if you ever need anything. ^ JJ

• K

  Ken W
  1

  My experience with them I learned they are very fee heavy.

  Response from the owner

  Ken- I'd be happy to review any questions/concerns with fees. Please email your full name and phone number with details of your issue to get started at [email protected]. ^CS

• B

  Blu Sun Davini
  2

  Key bank is a rating of 2

  Response from the owner

  Hello Blu: I’d love to hear any feedback on how we can improve. If you don’t mind please email [email protected] any suggestions you may have. Feel free to add your full name along with your phone number. Thank you. -KeyBank Customer Care