KeyBank E National Rd, Vandalia

KeyBank Reviews

• J

  Joy Bandura
  5

  Always friendly employees. If a line, never had to wait very long. They could always answer all my questions and even give good suggestions.

  Response from the owner

  Hi Joy- Thank you for this great 5 star review. We will pass this along to our Branch Management Team. Hope you have a wonderful day! Thanks ^DR

• A

  Alyssa M
  1

  Oof. I can't get anyone to help my situation that I never asked for. They reached out to me, refunded me a little money then never fixed the problem. Now here we are again. Two weeks later with the same problem. I've been with key for 3plus years and it's never been this out of wack. I'm done here ✌🏼

  Response from the owner

  Hi Alyssa - We're sorry to hear about your experience with us. We'd be happy to take a look at your account. Please send us an email at [email protected] with your full name, zip code, phone number, and reference case #56208 in the subject line, and we'd be happy to contact you within 1-2 business days. Alternatively, you can give us a call at 1-800-539-2968 or send us an authenticated chat message through online banking for faster service. ^SH

• s

  shawn ramsey
  1

  1 star goes hand in hand with their customer care and service. I quit banking with them years ago, however my father still does for his company. His company has had an account there since the early 1970s and you'd think they'd do what they could to do right by his company but they seem none too interested. I believe Key Bank should be investigated for shady practices and banking methods.If you want a bank that charges you astronomical fees every time you turn around Key is the place to suit your wants and needs. However for most people they'll cause nothing but headaches. There are too many other banking options in Vandalia and beyond that serve customers far better.

  Response from the owner

  Shawn, we would be happy to address the account holders' concerns. Please have your father email us at [email protected] with his concerns including his full account name, contact phone number and zip code. Thank you. ^JL

• S

  Sheldon Choi
  5

  Ask for Kimberly if you need account services. She gives very sincere service.

  Response from the owner

  Thank you, for your branch employee experience feedback Sheldon. Use the red key! ^JL

• D

  Dalton's Garage
  5

  Good people. Helpful and knowledgeable.

  Response from the owner

  Hello, thank you for bringing this to our attention. That is certainly not the experience we want you to have with us. Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 58321 if you require further assistance. We can have the appropriate area reach out to you within 2 to 3 business days ^PR