KeyBank Kellogg Rd, New Hartford

KeyBank Reviews

• J

  Journal Starters
  5

  I have been with Key for many years and this branch has been the very best I have ever delt with. I can't speak to other comments, just my experience, but my experience has been wonderful. The staff is attentive, kind and professional. Wait times will vary, but that's expected at any branch- they don't overstaff, but the service when they do get to me is 1st class. I would not do business anywhere else.

  Response from the owner

  Thank you, for your branch experience feedback. ^JL

• B

  Barry Wardell
  1

  This bank really is not good. I had direct deposit every Thursday and it took til Tuesday to clear. Problem with atm twice that took days for them to replace money. Started a new job and deposited a check , they put on fraud hold for 10 days. Go to M&T! DO Not GO TO KEYBANK!

  Response from the owner

  Hi Barry, thank you for getting in touch. We are sorry to hear about your experience. There is no hold on direct deposits. Funds transferred electronically are credited on the day we receive them. As far as paper checks are concerned: Any paper check may be subject to a hold until we received the funds from the other bank. This is not an immediate process but usually only takes a few business days. We apologize for any inconvenience. Please let is know if you have any questions. We are happy to help. Thank you!^CH

• W

  Wayne Nuzum
  1

  20 minutes in the drive thru, always short staffed. Never had issues when I banked with first Niagara or Herkimer county trust. Will definitely be changing banks because of this locations service

  Response from the owner

  Hello Wayne, thank you for getting in touch. We understand that it can be frustrating having to wait in line for service. In addition to our Branch Service we also offer 24/7 ATM and mobile access. You can even remotely deposit checks through your phone now. No need to wait at all! Hope this helps. Thank you and have a great day.^CH