KeyBank State Ave, Marysville

KeyBank Reviews

• A

  Audrey Reyes
  1

  This Keybank has the worst Customer Service. Connie and the bank manager both lied to my mother in law and husband. Connie doesn't know how to follow up with customer and the bank manager is lazy and lies as well. Due to both them not being capable of knowing how to do their jobs, my mother in laws account was closed anc she will not receive her SSI check. The bank stated her account was fraud. My mother in law went down showed her ID. Social Card, and mail with her name and new address on it and the account was still closed as fraud. Must be nice being incompetent and still keeping a job.

  Response from the owner

  Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 77187 if you have questions. Our Escalation Team will reach out within 2 to 3 business days.^CH

• L

  Lata Patu (Jewels)
  1

  Enjoyed the service until 2 of the tellers inside decided to drag my wait with others in the car. The drive-thru was just very slow... it has been for many times that I've gone there for otherwise its in these same two Caucasian tellers to drag the wait time in the drive-thru line.... I have a reason to believe that its something amusing and intentional for these two men to give a lousy service and single out the one's they prefer to dislike a bad experience, and its being done to their own customers.... wow.... what a bummer that people actually bank with them. Senseless.

  Response from the owner

  Hello Lata, We certainly never want our customers to feel this way, and I want to make sure this is appropriately addressed. If you would send an email to [email protected] including your full name, phone # and zip code I will have this escalated for you. Also, please reference case #67555. Thanks!! ^LH

• S

  Sascha G.
  2

  Been banking here for a little over year and I have been bringing my mom once a month to cash a check for the past couple of years to this KeyBank. Today the young guy in the drive thru window tells us that we can't cash anything over $500 in the drive thru. This is a first for us because she always (I mean always!) cashes it there. He was pretty dismissive when I mentioned that we've never been told that and honestly if everyone else had the same guest service as him I'd never bank here again. Hoping this was a one time thing.

  Response from the owner

  Hi Sascha- We would like to learn more about this experience. Please send us an email at [email protected] with your full name, zip code, and phone number. Please reference Case #66500 in your subject line. Thanks ^KC

• J

  Julia Livingston (Tasilemiliona)
  1

  Very bad service.... They intentionally, make you wait long in drive-thru. They're just bad to do business with..... Two Caucasian tellers in drive-thru laughed at us for waiting and for knowing what they were both doing . Again its just bad to do business with.... and its their own customers. Both pick and choose who to do good for...

  Response from the owner

  Thank you for taking the time to share the details of your experience, Julia. I'd like to learn more about what happened. Please send an email to [email protected] including some additional details along with your full name and phone # so we can give you a call. Also, please reference case #67556. Thanks!! ^LH

• A

  Adam Russell
  1

  Bogus, Outrageous disappointment. Customer service in drive-thru is terrible. They made me wait for more than 30 minutes and to think they would eventually get it going some how pick up the pace but obviously not. This branch is on the verge of extinction if you ask me.... !!!!! The workers at the drive through are a joke... They obviously don't care about their service to their own customers. Terrible place for anyone to consider banking with... Please reconsider your choice to bank elsewhere.

  Response from the owner

  Hi Adam - We're sorry to hear about your experience. We'd be happy to pass this along to the branch. If you'd like to provide contact information for a call back, please email us at [email protected] with your full name, zip code, and phone number. ^SH

• s

  stasi wogsland
  2

  So when I first signed up with key Bank they were wonderful! But they closed my branch and ever since there customer service has been declining. I set up joint accounts with my fiance and they never ordered us cards even after I called a week later to confirm it had been done. After having my accounts hacked into I was told I could go in on a Saturday and get set up with access and an update on my fraud case. Nothing was done or taken care of when I went into the branch. Don't use them if you have other options they will drop the ball and leave you in the dark.

  Response from the owner

  Hello Stasi: This is not the type of service we strive to provide. If there's anything you need assistance with please send an email to [email protected] including your phone number and I'll give you a call. ^KeyBank Customer Care

• B

  Barrett Haugen
  1

  Had problems with my account and got charged things that weren't supposed to be there and got overdrafted three times he going over $100 and they would not take away the charges. I close down my accounts and was charged $25 fee for each account I wanted to close. Highly recommend going to another bank.

  Response from the owner

  Hi Barrett - Please send us an email at [email protected] with your full name as it appears on file, zip code, and phone number. We'd be happy to escalate your concerns, and a member of our escalations team will be in touch within 2-3 business days. ^SH

• j

  john wright
  1

  ATM at this location will not accept bills it’s super frustrating.this has happened at this location many times Zero stars

  Response from the owner

  Good morning John, we will be happy to forward this over to the proper area for review. Feel free to send us an email at [email protected] and reference case #72237, so we can follow up with you. Thank you. ^PR

• J

  Jesse Vieira
  1

  Came in to open a new business account. The tellers and other employees where not busy, and the teller asked me to take a seat and wait for a few, so I did (as expected). After several minutes someone else joined me to wait. After a few more minutes someone came and helped the gentleman waiting with me. After 25 minutes of waiting and not being assisted or talked to I got up and left.

  Response from the owner

  Hi Jesse: This is not the type of service we strive to provide our clients and I apologize for the experience. I have forwarded this information to our Branch Experience Team for them to review. If there's anything you need assistance with, I kindly ask that you send an email to [email protected] including your contact info and I'll be in touch. ^KeyBank Customer Care

• R

  Ryan F
  1

  Andrew and Tracey Worley the "Branch Manager" were not of any assistance and provided me with absolute certainty that I should for no reason open an account with this bank. The customer service was abysmal and they want to charge me 7.50 for cashing a check written to me from thier institution. Sub par... low class tactics. Went across the street to chase and was helped immediately with more positive results. Unethical business practices with rude employees will get you nowhere key bank....

  Response from the owner

  Thanks for taking the time to submit a review, Ryan. I'm truly sorry to hear about the bad experience you had with this branch. If you could send us a message to [email protected] with more information we'd be happy to look into what happened. In regard to our check cashing fees, KeyBank is glad to render check cashing services to our customers – services they pay for through regular checking account service charges. We are just as glad to render these same services to those who are not yet our customers – we simply ask that they “pay as they go” for them. Checks cashed by those who are not our customers still require the same level of service, hence the fee. We also feel strongly that consumers should have the choice to either cash a check at KeyBank and pay the fee, or choose not to, and go to their own financial institution. That is why the teller informed you of the fee before you completed the transaction. Please be aware that KeyBank policies comply with the Uniform Commercial Code. ^ JJ