BECU credit union State Ave, Marysville

BECU credit union Reviews

• K

  Ken Graves
  5

  Miguel setup my new business banking account for my business Junk Monsters.net. Professional, efficient, friendly, and knowledgeable. Great job Miguel and BECU!

  Response from the owner

  Thanks for the great review, Ken! We strive to provide positive experiences for our members and we’re glad to hear we exceeded your expectations. We’ve shared your compliments with the team. Have a great day!

• K

  Kayla P
  1

  I would not recommend going there if you need to request a wire transfer. Not sure why it’s an option on their appointment menu. I needed to wire funds from my BECU account to an external account and the BECU employee said she could not help me. She wasn’t very welcoming in general either. I was also the only person waiting in the lobby, there were 3 employees who were not assisting other customers, and it felt like it took a while for one of them to assist me. I usually have great experiences at the other BECU branches I’ve been to but I will be sure to avoid this branch in the future.

  Response from the owner

  Hi Kayla. We apologize that you had a less-than-ideal experience, and we appreciate your candid review. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by email us at [email protected]. Please provide your name, a good phone number and a brief description of your situation. Thank you

• S

  Sarah Larsen
  5

  I worked with Lori today refinancing my car loan. She was awesome! As it was my first time refinancing anything EVER she walked me through everything and made me feel very comfortable with the process. Plus she saved a large amount on my car loan! Couldn’t be happier with the outcome, BECU and Lori both rock. Highly recommended! Thank you Lori you were such a joy to work with!

  Response from the owner

  Thanks for the great review, Sarah! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. We’ve shared your compliments with the Lori and her team! Have a great day!

• J

  Jimmie Williams
  5

  I would like to thank Gerri and her staff for being professional and on top of their game. I appreciate Gerri reaching out to me after having a difficult time with someone from their corporate office. If you want to work with a BECU branch, I would choose this one. Thank you for having great customer service!

  Response from the owner

  Jimmie, we would like to thank you for taking the time to leave valuable feedback and we apologize for the experience detailed in your review. We understand that you may be frustrated, and would appreciate it if you could give us the opportunity to speak with you. Please email BECU at [email protected] and provide your full name and phone number. Thank you.

• R

  Raul Raza
  1

  I was there 7 minutes early for appointment @ 4:00pm and had my name with phone number added to check-in list up front door as well. I have been waiting 15 minutes after my appointment and no one call me up then I decided to go home. At 4:36pm, someone from BECU called me and want to help but I'm already home.

  Response from the owner

  Raul, we would like to thank you for taking the time to leave valuable feedback and we apologize for the experience detailed in your review. We understand that you may be frustrated, and would appreciate it if you could give us the opportunity to speak with you. Please email BECU at [email protected] and provide your full name and phone number. Thank you.

• I

  Ian Padron
  1

  Ran up from the Lake Stevens location to get a new debit card since their machine was down. Signed in to the walk-in list at the Marysville location at 1:45PM. By 2:45 still hadn't heard anything. Absurd.

  Response from the owner

  Hello Ian. Thank you for your review. We're sorry this is the impression we left you with and we’d like the opportunity to chat with you further. If you’d like to be contacted, please email us at [email protected]. Please provide your name, a good phone number and brief description of your situation and we'll follow up with you. Thank you.

• A

  Ambers Kids
  3

  Normally I love BECU. Having said that, I am standing in line to be helped going on an hour with a lobby full of people, all waiting too. This is pretty awful. It shouldn't be this hard to get assistance, BECU! Terrible. If you just need an atm, thumbs up. If you want help from a person...not so much.

  Response from the owner

  Thank you for your review. We're sorry the wait has been long when you've visited. Our consultants work hard to help each member as quickly as possible and we've shared your comments with the team. We'd be happy to follow up with you to chat about your experience. If you'd like to be contacted, please email us at [email protected] and include your full name and phone number and we'll follow up. Thanks!

• S

  Stacie “Brown” Kasper-Wallace
  5

  They have taken the STRESS out of our household expenses.They are ALWAYS very polite and helpful whether I am there or on the side phone. My husband and I are so happy to have found BECU. And would NOT change where we do our banking for all the tea in China.😊

  Response from the owner

  Thank you for this wonderful review, Stacie! We always love hearing from our members and we're glad to know that we continue to exceed your expectations. We've shared your compliments with the team. Have a great day!

• C

  Christopher Nevills
  1

  It takes forever to get help even if it is a simple question. They are in no hurry here. It is a small office but could use improvement. I just need to get a new debit card. Been here 20 min already. Hard to say when i will be helped. They need more people here to help out. Really thinking about changing banks.

  Response from the owner

  Hello Christopher. Thank you for your review. We're sorry this was your experience with us yesterday. It's important that we hear from our members, and we’d like to chat with you further. If you’d like to be contacted, please email us at [email protected]. Please provide your name, a good contact number and brief description of your situation and we'll follow up with you. Thanks!

• s

  sereyvuth reaksa
  2

  I checked in @ 11:00am waiting for 25 minutes. 4 groups of people came after me just checked in and got called right away. I have to check-in twice and wait until no costumer then they decide to call me up. I just need to adjust my withdrawal limits. 2 stars for at least I can withdraw my money.

  Response from the owner

  Hello Sereyvuth. Thank you for your review. We're sorry this was your experience with us. A member of our team will be following up with to chat further about what you shared. Have a great day!