KeyBank W River Rd, Elyria

KeyBank Reviews

• D

  David Kelley
  1

  Deposited my check Friday and the atm made a error.....in my favor! I went directly inside to make them aware of the situation. The personal banker was handling the situation as a result of his incompetent lack of action they froze my account! Happy New Year to my family and I! Couldn't even get gas to take my son's to hockey today let alone go to dinner with my family friends tonight as planned! I wish I could say that this is the first time key bank screwed me over! But....it's not! I had a credit card with them some years back that I paid off the reported it as not being paid for 18 months! Obviously this hurt my credit score which in turn caused me to be unable to purchase my home that I lived In for 5 years under a land contract agreement. Not to mention the 10,000 dollars in improvements I made to the home! My children enjoyed losing thier home as well.....THANK YOU Key Bank! This institution obviously does not take responsibility for there actions,nor do they care about the people and families that are affected by thier incompetence.

  Response from the owner

  Hi David, I understand your concern regarding deposit holds. Hold time on checks may vary, depending on several factors. Please review our Funds Availably Policy at this link. https://www.key.com/about/meetkey/about-key/disclosures.jsp or stop by your local branch. Thank you. ^KeyBank Customer Care

• D

  Denise Jackson
  1

  I made a cash deposit on the 9th. The atm gave some money back and kept $77. It did not give me a receipt stating any money was deposited. It also kept my card for 5 min and caused honking horns by cars lined up behind me. I immediately called and they did a dispute. Told me it would take 2-10 days. It's the 28th of the month and I still haven't received my $77. Mind you I was making a deposit to cover a bill. I've called and called and I feel like I've been getting the runaround. After being on hold 2 separate phone calls for 30 and 40 min each call, they told me it would be deposited by the end of the business day on the 26th, never happened. The 2nd call on the 27th they told me it would be deposited for sure by the end of that business day, never happened. It's the 28th and guess what? I still haven't received my money. Tomorrow will be March the 1st and I'm exhausted with dealing with Key Bank about something that was clearly not my fault. Never again.

  Response from the owner

  Hello Denise, we are sorry to hear about your experience. Researching an ATM Dispute can take up to 10 business days (not calendar days) from the day you file it with us. We have a dedicated team in place to research all disputes. This is not done at the branch level. Should the dispute take more than 10 business days then you would receive provisional credit in the meantime. Hope this helps. Please send an email with your full name, billing ZIP code, phone number (not the account number) and the dispute number to [email protected] if you require assistance. Thank you!^CH

• L

  Larry Gibson
  2

  More often than not, the ATM is "Being Serviced...go elsewhere..". So far it has been over 72 hrs since it has worked. Maybe the " Go Elsewhere " Is Actually Very Good Advice.

• D

  Danni’s Orchid Journey
  1

  Horrible bank. Only ever has one teller working drive and inside the bank. So anytime I need to go in there I’m waiting awhile. And they have messed up several transactions in the last month.

  Response from the owner

  Danielle -We're sorry to hear about your experience. I'll pass your feedback to our client experience team. If you have any outstanding issues that you need help with, email contact details to us at [email protected]. ^CS

• J

  Jordan Cook
  5

  Coming from a horrible home mortgage experience I couldn't be more happy with everyone at Key in Elyria. They make you feel like family and like they care.

• A

  Adam Hall
  5

  Love this bank! Such a great place for small businesses. Doug is the best!

  Response from the owner

  Thank you for the feedback Adam! We appreciate you taking the time to let us know about your experience. Thank you and have a great weekend!^CH

• M

  Maddie Stevanus
  1

  Rude customer service and ridiculous wait times for the drive through. I've been sitting for 20 minutes to DEPOSIT MONEY! I'll be going to Sheffiled branch from now on.

  Response from the owner

  Madison: I'm sorry to hear you had to wait so long. I will forward this information to that branch for review. I appreciate you taking the time to provide your feedback. Have a great week!! ^KeyBank Customer Care

• J

  James
  5

  I have visited this branch numerous times. Never an issue.

  Response from the owner

  HI James, Thanks so much for the 5* rating and review, we appreciate it so very much. Have a great weekend! ^LH

• A

  Arneatha Shannon
  5

  Anyways pleasant and when drive through busy, they always let you know. They can't help being busy