KeyBank Harrison Blvd, Ogden

KeyBank Reviews

• t

  teona mcclain
  1

  They told me that they couldn't help me with my request. That what I was asking for, was a sercive they didn't provide, when I knew it was... I called a different Key Bank locations and was told that they do in fact offer that service. I went to the other locations and sure enough, they were able to complete my transaction with no problems... Poor customer service and poor attitudes at this location. She was getting frustrated with me because she didn't know how to perform a task that was well within her scope of support.

  Response from the owner

  Hi Teona - Thank you for taking the time to share your experience with us. We would like to hear more about your experience and how we can earn your 5-stars. Feel free to email us at [email protected] with any additional details or concerns and include case# 72532 in the subject line of the email. Have a good evening. ^DD

• G

  Gabriella Worthen
  1

  I take EVERYTHING I just said in my last review a month ago. I was charged over 200 dollars in overdraft fees when my account was positive and now they won’t refund the money back. Which is gonna cause me to get more overdraft fees(which is not my responsibility) and now they expect me to pay for them when my account was not negative. I have my receipt and time stamps to prove it and I was forcefully called a liar!! This bank is a complete joke!!!!!

  Response from the owner

  Gabriella, I would be happy to forward your concerns for review, by going over your account’s available balance & debits, and credits. Please include #60906 with your full account name, contact phone number, and zip code. Send your response to [email protected] Thank you. ^JL

• C

  Canyon Toone
  5

  There was this new old lady working there, I’ve got there ever sence I could have a bank account. I go in there 30 min ago to cash my check from work and the lady has the audacity to say that it looks like I wrote myself a check saying there wasn’t real proof that someone wrote me a check soooo stupidddd, so now it’s been sometime after and I pretty sure they fired that lady and I just wanted to say now that I’ve been treated great and I would recommend KeyBank

  Response from the owner

  Hi, sorry, you had this experience, so I can get a better understanding of your concerns. Please send additional information including #62251 plus your full account name with a contact phone number and zip code to us at [email protected] Thank, you. ^JL

• G

  Gab Ruth
  5

  I do not like the Bank itself due to a couple different reasons but Micah is so great!!! He helps with anything and everything I need help with!!! He’s so Friendly and looks out for his customers!! I live about 6 miles from this bank but this is the ONLY bank I go to!!! Great service!!!!!

  Response from the owner

  Good Evening Gab, thank you so much for this great review! That is what we like to hear. Please do not hesitate to reach out if we can be of assistance. We are always happy to help. Thanks and have a great day!^CH

• p

  patricia leeds
  2

  Don't offer any options to pay you credit card payment except for going to the bank. I am handy capped and can't always get to the bank. It would be nice to have a call in line to make your payment.

  Response from the owner

  Hi Patricia! We do offer several ways to pay your credit card with us if going to the branch is inconvenient for you. You can either mail in a payment, pay it online, or give us a call at 800-539-2968 and we can take a payment over the phone for you. We also offer auto pay as well which eliminates the hassle to have to remember to pay it monthly! Please let us know if there is anything else we can help with. Thank you! ^KeyBank Customer Care

• C

  Char Hill
  1

  I would hide my cash in a mattress if this was the only financial bank offered!! I would rate a -ZERO if it was an option!!

  Response from the owner

  Good Morning Char, This certainly isn't the type of post we like to see. If you would care to let us know what happened, please send an email to [email protected] including details along with your full name and contact info, so we can give you a call. ^LH

• G

  Gary Smith
  3

  I would not recommend KeyBank at your bank I've never had any success there

• D

  Dustin Chapman
  5

  Great branch manager and friendly faces always there to greet you. One of the few places left where they remember you by name.

  Response from the owner

  Thanks for the review, Inna! We're glad you enjoy this branch and the service they deliver. If you ever need anything, just let us know. ^ JK