KeyBank E College Way, Mount Vernon

KeyBank Reviews

• J

  Jonathan C
  1

  Came in today to make a simple deposit into my wifes. Got told "sorry I am new" instead of my question being answered if there where any changes to the company regarding deposits. I understand you are 6 months new but you didn't answer my question and I had to use the atm outside because I didn't have the account number. I understand I need the account number but I had her debit card and pin. Just the lack of communication and clarity was a bit off putting.

  Response from the owner

  Hi Jonathan, Even though this isn't the type of review and rating we like to see, we do appreciate you taking the time to share your feedback. I'll be sure to pass this along to our Branch partners. Have a good weekend!! ^LH

• P

  Pete Hegewald JR
  5

  I recently opened an account @ this KeyBank location & couldn't be happier! Of course, my luck, my account got flagged?! W/ Sarah's help, it was fixed asap & now all good!!

• A

  Allen Jay
  1

  Key bank has the worst customer service! Have had an account there for more than 2 years. Almost always there are not enough tellers. The mount vernon branch allows other store customers to park their cars in Key bank's parking lot. Always a customer waiting - never enough tellers. I stopped making deposits there !

  Response from the owner

  Allen Jay-Thank you for taking the time to provide us feedback. I'll be sure to pass this along to the appropriate area for review. Please let us know if you need anything else. -KeyBank Customer Care

• G

  Gabriel C
  5

  Never had an issue, very nice people.

  Response from the owner

  Hi Gabriel, Thanks for the 5* review and rating, we really appreciate it. Have a great weekend!! ^LH