KeyBank Old Seward Hwy, Anchorage

KeyBank Reviews

• R

  Ryan Pruitt
  5

  Nyszel M Thompson has excellent customer service skills and is the reason I am a happy key bank customer. I had trouble with my account and he found a solution for me that made me leave very satisfied.

  Response from the owner

  Thank you so much for this great compliment Ryan! We will forward your feedback to our branch colleagues. Thanks and have a great weekend!^CH

• N

  Nate Isaak
  3

  Had an appointment to open an account and it went well and the worker was great, however they forgot to submit the order for my debit card and after three weeks of waiting I called customer support and they said that they never even submitted an order for a debit card to be sent to me. It would be much better if they could make cards on site, and would save many people much time rather than having to wait on snail mail

  Response from the owner

  Hi Nate - We're sorry to hear about your experience! Were you able to get a debit card ordered? If there's anything we can look into, please send us an email at [email protected] and include case #63071 in the subject line. We're here to help. ^SH

• J

  Justin Gardner
  1

  The pothole that can fit my car inside, no way around. Been there for at least a year.

  Response from the owner

  Hi Justin- Thank you for sharing this with us. We would like to look into this further with you, please email us at [email protected] with additional information on this. Please reference Case #73761 in your subject line. We will forward this to the appropriate area for review. Thanks ^KC

• R

  Reginald Carney Jr
  1

  Initial customer service was great. The reason I give this branch a 1 star is due to horrible communication. I work with banks, credit unions, and mortgage brokers for a living, and one of my biggest desires is good communication. I feel that this branch greatly lacks making communication a priority.

  Response from the owner

  Hi Reginald - we're sorry to hear about the negative experiences and lack of communication you've gotten from this branch. I will be sure to forward this information on for review. Have a great weekend! ^ JJ

• E

  Ethan Heiner
  1

  This BANKS A SCAM,Customer Service is unhelpful, staff and management are rude and lie AND Dont expect to find any atm anywhere but at their bank offices and to be charged 20$ fee eveymonth because of their lack of accessible atms. Closing account with them ASAP. All replys from this companys a bot and nothing will be resolved.

  Response from the owner

  Ethan -We're sorry to hear about your experience. I'll be happy to have your concerns addressed to see if there is anything we can do to help. Please email over your full name, zip code, and phone number to [email protected]. Please reference case# 52345 in the email. Also, we did extend the network for using ATM's if you have a qualifying checking account. Please see our page and FAQ's https://www.key.com/personal/atm-banking.jsp. ^CS

• J

  Jenny Ray
  1

  I only gave a 1 star because zero was not available. After attempting to get a debit card for 3 weeks with no luck. Nobody returns phone calls, no one answers the phone and if they do they don’t help. Run fast and far do not go to this branch. So thanks to the financial advisor who answered the phone because it was ringing off the hook (me attempting to talk to a person) but couldn’t help me.

  Response from the owner

  Jenny, I’m sorry you had this branch experience. So, we can have your concerns addressed, please email us at [email protected] please include your full account name with a contact phone number and zip code. Thank you. ^JL

• D

  Deon Oakley
  1

  This bank stole or allowed someone to steal $320.13 from my unemployment account but can't tell me why as of today I've heard nothing from this bank I will be going forward with a lawsuit unemployment stated they had nothing to do with it so everything leads back to KEYBANK y'all have messed over the wrong customer that I promise you y'all don't deserve one star..To the owners reply I stayed on the phone with your staff for over three and a half hours and the treatment I received from them is totally unprofessional y'all have had your chances on making this right when I called but you didn't you took from my family and now you have to deal with the investigator of unemployment since that's who your staff blamed but it wasn't them so it leads back to KEYBANK so contact them I will not rest until I get my money back that was stolen!!!!!!!.....As of 07/26/2021 this matter hasn't been addressed or solved haven't heard from anyone

  Response from the owner

  Deon -I'd be happy to escalate this matter for you. Please email your full name, zip code, and phone number to [email protected]. Please reference case #60702 and allow 2-3 business days for someone to get in touch once we receive your email. Thank you. ^CS

• L

  Luciandra Henry
  5

  The lady who told me to have a good day, at the entrance, is amazing. The staff are also amazing haha

  Response from the owner

  Good Morning Luciandra, Thanks for letting us know about your experience, we're so happy that it's been positive. I'll be sure to pass this along to the branch. Have a great day!! ^LH

• T

  Tina Bolsinger
  1

  I’m really disappointed with this bank. I’ve only been with them a short while and communication is horrible. They either don’t answer the phone, don’t return messages or tell you they will call you back and never do. I’m incredibly frustrated. I don’t understand why they would run a bank this way.

  Response from the owner

  Hi Tina, I’m sorry to hear you had this branch experience, to have your concerns addressed. Please send your response to us at [email protected] including your original post with your full name, contact phone number and zip code. Thank you. ^JL

• D

  Denice Yonker
  1

  Have been doing business with this bank for 5+ years. They were happy to give me a mortgage for $190k but can’t trust to cash my check for $1k. I’m done!!!

  Response from the owner

  Hello-Did you need assistance? I'd be happy to look into your issue. Please send any details and include your full name and phone number to us at [email protected]. Thank you -KeyBank Customer Care