KeyBank Brewerton Rd, Syracuse

KeyBank Reviews

• B

  Brian
  1

  Looking at other reviews this review is spot on. It is only this branch that gives trouble to either myself, or either one my other two co-workers that go to this branch to deposit cash. Each time, We are treated as less than people, and if we are trying to steal something when we try to make a valid deposit, with deposit slip and ID. Each time, we are given a hassle about depositing cash. We are not bothered at any other Key Brach. I’m not giving you my social security number to make a deposit for my employer when only your branch is asking for this information. The sign on the outside of your building states you accept deposits with ID, which are always provided. Have your tellers learn some basic communication skills and be a little bit more polite to your customers.

  Response from the owner

  Hello Brian, please email us at [email protected] with your full name, contact number & reference case #77695 in the subject line. We'd be happy to forward your concerns to the proper area for review. Thank you. ^PR

• N

  Nick Leabo
  1

  Don’t show up there with cash. You can make over a hundred thousand a year. Deposit cash from one account to another and they’ll freeze your account. Never had any issue with any other banks. Absolutely absurd.

  Response from the owner

  Hi Nick - We understand having access to your money is very important. In most cases, the funds are available the next business day. However, holds may apply. If you’d like us to take a look at your account hold, please send us an email at [email protected] with your name and contact info, and include case #73867 in the subject line. Please refrain from including any account numbers for privacy. Thanks. ^SH

• S

  Shark Man
  5

  Our family has been satisfied customers of the Brewerton Road Key Bank location for years. Mo and his team have our complete trust and best interests in mind. We will continue to be loyal customers of Mo's team at Key as long as we are in the state. Thank you to the team for taking care of us for all these years.

  Response from the owner

  Hi there! Thank you so much for the glowing review. We'd be happy to pass this along to the branch. Have a great weekend! ^SH

• L

  LUKE LUNKENHEIMER
  1

  It's been a long time since I've been this offended, and I don't usually leave bad reviews being a business owner myself but this was necessary..... I have a business checking account with Key Bank, which has a relatively sizeable sum of money in it and I walked into this branch and ask them to service my monthly distribution check which for those of you who don't know is my income, and they refused to cash the check because of the sum of money. I was told anything over $5000 has to be ordered. She then informed me, on a Monday mind you, that she would be able to order the money for me on Thursday and I could cash my check on Friday. I explained to her I was leaving for vacation tomorrow and really needed my money and she expressed no concern whatsoever. I then stated to her I have a very large sum of money housed in my bank account and you're telling me I cannot access it until Friday? And she stated yes that's just how it is. I then walked into my local branch and they cashed the check immediately for me. The management at this branch is very rude and uppity. I walked in with a ripped t-shirt and jeans because that's how I work and I was treated like riff raff. If it were not for a long standing relationship with Key Bank and the fact that I don't hold an entire company responsible for one branch's actions I would have probably closed the account that day.

  Response from the owner

  Luke, I’m sorry you had that experience. So I can forwarded your concerns to the correct areas please email us at [email protected] with your full account name and the two branch locations. Thank you. ^JL

• R

  Randy Sanders
  5

  This is my main Key Bank branch. The tellers remember me and are very friendly and helpful. Couldn't imaging a better bank experience.

  Response from the owner

  Hi Randy, thank you, for your Brewerton Road Branch experience feedback! Use the red key! ^JL

• S

  Steve Rubado
  5

  Great bank, tellers are always friendly and help you with anything you need. Never had any issues at this branch.

  Response from the owner

  Thanks for the kind words, Steve. We will be sure to pass them on! ^PG

• j

  jon saucier
  1

  If you are a key bank member do not go to this location they are very rude not trained unprofessional I have had great service at other locations but every time I have to goto this one their is a issue that would never happen anywhere else

  Response from the owner

  Hello Jon, thank you for your feedback. That is not what we like to hear. Is there something we can do for you? Please email your full name, billing ZIP code and phone number to [email protected] if you have questions. Please reference case# 36325. Do not include account numbers etc to protect your privacy. We'll call within 1 to 2 business days. Thank you.^CH

• D

  DK 1969
  5

  Went to the ATM put in my card typed in my p.i.n and money came out perfect

  Response from the owner

  Good Morning, Happy to hear it worked well for you. Thanks for letting us know. Have a great day!! ^LH

• D

  David Chapman
  5

  Team is helpful and much appreciated

  Response from the owner

  Hi David- We would like to learn more about your experience. Please email us at [email protected] with additional details regarding your review. We will also forward your concerns to our Branch Management Team. Thanks ^KC

• N

  Naad Salm
  1

  The lady she work their has a attitude you can see on her face from the line she treat me with no respect i change the branch.

  Response from the owner

  Hello Nidel, I'm sorry you had this experience at the branch. I will forward this information to our Branch Experience Team for their review. Let us know if you ever have any questions/concerns, we're here to help. ^LH