KeyBank Center Blvd, Snoqualmie

KeyBank Reviews

• S

  Shalini Selvaraj
  5

  My experience with Snoqualmie Keybank has been great, walked in to open an account, overall it took 30-40 mins, and was walked through the steps clearly. Follow up call by the banker, to check in on online banking issues if any, debit card received, and other issues if any, was great!

  Response from the owner

  Shalini -I'll be happy to pass along your kudos to the branch management. Thank you for sharing! ^CS

• Z

  Zoe Snyder
  2

  When I first opened an account my SSN was typed incorrectly, wasn’t a huge deal. I corrected the lady she fixed it. (Her name was Jordyn, super helpful and kind.) The big issue was I didn’t have online access to my account for MONTHS so I had to call online banking (separate people from the bank who handle these issues) and it took them over three weeks to actually fix anything. I called the bank to see what else I could do because online banking was taking weeks and I just wanted access to my account. The woman who answered (I think her name was Ryan? I know it started with an R) was incredibly rude and unhelpful. Super condescending, was not listening to what I was explaining. I’ve met McDonald’s employees with better customer service skills than this woman. I plan on closing my account just from poor customer service and inefficiency that seems to be pretty consistent with not just this branch but the entire bank.

  Response from the owner

  Hi Zoe, This isn't the type of service we strive to provide our clients and I do apologize for any inconvenience this may have caused you. If you would like me to have this escalated, send an email to [email protected] including your full name, phone # and zip code, so we can give you a call. Also, please reference case #67388. Thanks!! ^LH

• J

  Jonathan Gardner
  5

  Appreciate the personal level of service I'm given every time I enter this branch. I especially appreciate the two relationship managers. Brian and Ryan embody all the good qualities you'd want from your neighborhood banker. Higher recommend starting a relationship with KeyBank.

• A

  Annette Moses
  5

  I love the ladies at this Key Bank. They have gone above and beyond for me throughout the many years I have banked with them

  Response from the owner

  Annette -Thank you for the 5-star review and shout-out! We're happy to have you! ^CS

• A

  Alexander McLean // AlmndButtrToast
  5

  Very fast and convenient service! I got all I needed done, no questions asked.

  Response from the owner

  Hi Alexander, Thanks for the great review and rating, we really appreciate it. Let us know if you ever have any questions, concerns, we're here to help. ^LH