KeyBank Hopkins Rd, Amherst

KeyBank Reviews

• N

  Najib Tanha
  1

  The worst Keybank branch ever. They froze my account, I went to Hopkins road branch, no one gave me a proper answer, I was told to call the 800 number, I called the 800 number and they told me that you have to go back to the branch in person because the manager restricted your account, I went back to the bank next day but they didn’t take any responsibility, I had to go back and forth for 3 days and the last day the manager asked for my phone number but never called me back to resolve my issue, the manager of this branch is in favor of her own friends and people who she knows, as a business owner I regret doing business with them and do not suggest anyone else to work with them either.

  Response from the owner

  Hi Najib- we are sorry to hear about your experience. Do you still need assistance? We are here to help. Please email us at [email protected] with your full name, zip code, and phone number (please do not include account numbers). Please reference case #60319 in the subject line. We are happy to look into this for you. Thanks ^KC

• S

  Scott Krevat
  3

  I am not happy about the reduced drive through hours. As a business owner the drive thru should be open past 5 at least days a week. It closes at 4 most days. Also the service is very slow, I think the same people work inside and drive thru. I have been the only car in line and wait over 20 minutes for a simple transaction.

  Response from the owner

  Hi Scott! Thank you for your feedback. We're always looking to improve our services to suit our client's banking needs. Please know that we offer online and mobile banking, night deposit, and ATMs to conveniently service most banking needs. Hope this helps! ^SH

• t

  taro Tsjulmoto
  1

  The "leaders" and management of this place leave a lot to be desired. Very difficult to do business with. Even when I went to close my account, I was getting pushback on getting my own money out! I can't speak for other Key branches but this one by far is the worst

  Response from the owner

  Hi Taro - we're very sorry to hear about the trouble you had with this location. If you want to send us more information about what happened, please email us at [email protected] . ^ JJ

• E

  Eric Zillioux
  1

  I used to go to this branch all the time. Since the staff change when they merged with First Niagara the customer service is terrible.... Rather rude, and feel like they are Inconvenienced that I even walked in the door.

  Response from the owner

  Eric, I’m sorry to hear you have this experience, if you would like to share additional information. Please send your feedback to us at [email protected] include your full name with a contact phone number and zip code. Thank you. ^JL

• A

  A Pove
  5

  Great bank - best experience I’ve had at one. The people at this branch are especially wonderful , helpful, and pleasant.

  Response from the owner

  Thank you, for your Hopkins & Klein branch employee experience feedback. Use the red key! ^JL

• S

  Shaun Ryan
  1

  This is a terrible bank that engages in deceit and misleading information. Will not own up to their own errors. Take your money and your business somewhere else that will look out for the customer.

• D

  Danielle Howe
  5

  Friendly, fast service, even close to closing time! Didn't experience a long line.

• W

  Wiley Manz
  5

  Mason’s house of Business was better

  Response from the owner

  Hello Wiley, Thanks for the great rating, we really do appreciate it. Have a great weekend!! ^LH