Five Star Bank Sheridan Dr, Buffalo

Five Star Bank Reviews

• K

  Kalee Dexter (Daily Kalee)
  4

  I am so frustrated with their hours. I have gone multiple times to the Sheridan drive location on my lunch break just to find that they are closed. I understand staffing shortages but this is a bank they should be open all day during the week. Edited: The branch has reached out to me multiple times to apologize for the inconvenience this has caused me. I would like to say that I am very satisfied with the customer service and I am always greeted kindly when I do visit the branch. I am changing my review from 1 star to 4 as I am happy they reached out to rectify the issues.

  Response from the owner

  Hi Kalee. These hours are temporary until we can get our team fully staffed. We anticipate this will be in effect for no longer than 60 days. Our Fountain Plaza branch is located at 40-50 Fountain Plaza is 14 miles from the Amherst branch would also be an option if those hours are more convenient for you. If you have any further questions, please don’t hesitate to call us at (877) 226-5578. We have a team available Monday – Friday from 7:30 am to 7:00 pm and on Saturdays from 8:00 am to 2:00 pm. Thank you!

• C

  Cynthia Woods
  1

  I went in the bank to pay my truck note. I was waited on by a guy teller, it was the second time he waited on me. He was rude both times, he threw my money at me and my receipts at me .I asked him was he having a good day.... he don't like black people, because he's always mean to me.

  Response from the owner

  Hi Cynthia. Five Star Bank prides itself in building strong relationships with our customers by providing excellent service. We regret the disappointment you’ve expressed and would welcome an opportunity to connect with you to discuss in more detail about your experience at our Amherst Office. Please call us at (877) 266-5578 and one of our representatives can assist you.

• J

  Jess Nicole
  1

  for some reason tellers can never tell you accurate loan info. They can't even tell me a correct balance. also told me I would have to pay the extra 2.5 years of interest if I payed the whole thing today. Charged me a late fee when I had made 6 months of payments a week earlier. Getting info on anything from them is like pulling teeth and when you do get the information you're asking for its probably wrong.

  Response from the owner

  Hi, Jess. Thank you for sharing your concerns. We would like to speak to you to better understand your experience. Please call us at 1-877-226-5578.

• k

  krystine kelly
  1

  Service is extremely slow. I gave drive thru teller $400 for my car loan. She credited the loan for $380. I called the branch when I got home. They said that there was nothing that they could do.

  Response from the owner

  Hi, Krystine. Thank you for sharing your concerns. We would like to speak to you. Please call us at 1-877-226-5578.

• l

  linette yuhnke
  1

  I had nothing but issues with this bank. When I deposit money it should be there the next day or in my case was cleared the same day and inconvenienced me to have to do my bills old school . Tbis bank is corrupted I believe they should hire new people that can do a job professionally than passing the blame on another business. Never use this bank they flag your account and make you look like your stealing money by a fraudulent check when somone that received the check mailed it to you to make them as the vixen. Do yourself a favor pull your money out use a different way of paying your bills . It's not the first time my account got flagged for stupid stuff this is the icing on the cake

  Response from the owner

  Hi Linette. Five Star Bank prides itself in building strong relationships with our customers by providing excellent service and delivering valued products. We regret the disappointment you’ve expressed and would welcome an opportunity to connect with you to discuss in more detail. Please call us at (877) 226-5578 or stop into your local branch. Thank you.

• J

  Jillian Merriam
  1

  I have nothing but issues with this branch. The tellers are rude, slow and unprofessional. Anytime I make a deposit, I go through the drive thru and have to wait too long for them to pick up the tube. With my kids it's too hard to go inside.

• F

  Fred Safford
  4

  The territorial supervisor called me back. He listened to me did a very nice job explaining and addressing the problem. I feel like I was heard and he did a good job explaining certain things that I had misunderstood

• J

  Janice White
  5

  I saw the other reviews but I give them 5 stars for their clean facility and because they are a 5 star bank. :)

  Response from the owner

  Hi, Janice. Thank you for taking the time to share your review of our Amherst Branch. We look forward to continuing to serve all your banking needs!

• J

  Josue hernandez
  1

  You won’t be able to make online payments!!! They are in the Dinosaur Era!!

  Response from the owner

  Hi, Josue. We would like the opportunity to speak with you to discuss the various online payment options available and find a solution that fits your needs. Please contact one of our representatives at (877) 226-5578. Our Digital Banking resources may also be a helpful source on how to make payments online or through our Digital Banking app: https://www.five-starbank.com/resources/digital-banking-support#Explore_Digital_Banking

• M

  Madeline Rivers
  1

  This place freakin charges 14.99, for paying your own bill by phone. What a rip off!!!# SMH.😞