Kaiperm Credit Union Newell Ave, Walnut Creek

Kaiperm Credit Union Reviews

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  Trisha Castro
  5

  I’ve been a member for about 15 years ! Over that time they have always been there for me ! Whether I needed a Loan during school; saving for my wedding ; refinancing my car; personal loans … they have made the whole experience each and every time , so smooth and easy! Every bank teller , some of which knew me by first name when I walked in, and every loan officer has been exceptional with my time and money management. I will forever recommend them, and be a loyal lifetime member ! Thank you for all you do KDFCU 🙂

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  Therica Russell
  5

  If I could give more stars, I would! Kaiperm is a small, very personable credit union and I have had many years of great service with them; however, the customer service I received last night was far superior to any I have ever experienced from ANY business. I had a weird mishap with my bank card and was stranded at 10 pm with no way to access my money for gas and bridge toll. Looking for assistance, I went to the Kaiperm website and sent a chat message. As expected, I received an automatic reply stating it was outside of normal business hours and someone would respond the following day "unless urgent." I responded "Urgent," more out of frustration than really expecting anything to happen. To my astonishment, someone replied and then called me. I could tell she had been sleeping, however she spent the next 20 to 30 minutes resolving the issue with my bank card. Even more impressive, she was the CEO of Kaiperm. I cannot give enough accolades to a business where the CEO works just as hard as a teller to help their customers. You are doing yourself a huge disservice by not banking with Kaiperm Credit Union!

  Response from the owner

  Dear Therica, thank you for recommending us in your detailed 5-star Review! We’re glad we able to assist you while you were stranded, and appreciate the trust you have placed in us as your financial partner!

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  Juan Arellano
  5

  My dealings with Kaiperm credit union was and is absolutely amazing. They communicate very well and all of the costumer service employees I dealt with very helpful. A + organization. Thank you for all you do. When the CEO of the bank steps in to help you because there short staffed tells you a lot.

  Response from the owner

  Hi Juan, thank you for the 5-star review! We appreciate the great review and look forward to your financial wellness with Kaiperm!

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  Raquel Ramsey-Shelton
  5

  Kaiperm and it's staff have been amazing. Always super friendly and very helpful to myself and my family. I would always recommend them,to my family and friends ❤️ 💕

  Response from the owner

  Hi Raquel, thank you so much for your 5-star review! We're very happy to hear about your positive experiences with Kaiperm. We pride ourselves on treating every Kaiperm member like family!

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  K J
  5

  Excellent Customer Service and the Shared Express Branch Services make banking here more convenient for the member when banking remotely😊

• J

  Jordan Howard
  5

  I had a unique issue with making a purchase and their team made sure everything went through without issues. Even after it taking 3 hrs, they didn't stop until they resolved the issue.

  Response from the owner

  Hi Jordan, thank you very much for your feedback! I'm glad we were able to resolve your issue!

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  Upshaw Julie
  5

  I wish all banks or financial institutions were this personable and friendly!

  Response from the owner

  Thanks you for the great feedback and 5-star review!

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  Carolyn Hand
  5

  Great staff, helpful and knowledgeable. Join this credit union, it will save you money over and above any "bank" in existence. Unlike Wells Fargo, they will NOT charge you unwarranted fees, open any accounts without your permission, charge you for unauthorized insurance on automobile loans, or process your deposits out of order so you have to pay exorbitant overdraft fees. This credit union has served me, and my family for many years, and I have never had a complaint about their service. I am sure that I have thousands of dollars over the last 30 years, due to low interest rates on loans, free checking and most importantly, ethical people who manage this credit union. Thank you, Kaiperm Diablo Federal Credit Union, for all you do!

  Response from the owner

  Hi Carolyn, thank you for the 5-star review! We appreciate you explaining the benefits of banking with a true partner that cares about your financial wellbeing. We love that you have been with us for over 30 years! Thank you for being a valued Kaiperm member!

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  Lisa boohar
  5

  Super fast response times and much patience for dumb questions :) 5 stars

  Response from the owner

  Hi Lisa, thank you so much for the 5-star review! No question is a dumb question! We appreciate any and all inquiries and happy to reply promptly!

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  Daniel Linnen
  5

  Always courteous, typically answering the phone within 30 secs., and carrying a smile in the office. There obviously have fewer office staff then you would see in a big name bank, however their rates are very competitive and they provide a pleasant and hassle free customer experience.

  Response from the owner

  Hi Daniel, thank you for the 5-star review! We appreciate your kind words, and truly value your membership here at Kaiperm!