Jim Coleman Infiniti Auto Park Ave, Bethesda

Jim Coleman Infiniti Reviews

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  Purplebutterfli kisses
  5

  I went to another dealer, before coming here. Although that dealer some what tried to help me.I was unable to purchase a vehicle from them. So I read the reviews at Jim Coleman and was even more skeptical on going there. When I got there I was greeted by a very nice gentleman forgot his name. He directed me to a salesman name Brian. Brian , Cesar, and Benjamin were all great. They were very professional and patience with me. I recommend going to them. Brian was great in telling me different things about the car. He was also able to retrieve some of my items that I left in my old car. Was very thankful for that. Cesar took the time out to make calls to other places to get items installed that I wanted to put in my vehicle. Benjamin was absolutely the best in helping me get the finance I needed. I was very glad that I came here to purchase my Vehicle. I thank them all. I look forward to purchasing more vehicles from them in the future

• K

  Karen S. Dalessio
  1

  I purchased a CPO INFINITI from Jim Coleman Infiniti 4 months ago. I had done my research, knew the exact make model and upgrades that I wanted, though I had never owned an infinity before. When I asked the salesman to go over some of the highlights of the car, he turned around and spent the next hour on his computer shopping for a grill while I waited. I'm crazy about my car, but walked out of their feeling quite underwhelmed by the salesman, the manager, and the financial representative. Unfortunately, I was involved in a motor vehicle accident in which the car was totaled. I felt insanely safe in the car and was compelled to purchase the exact same car. Sheehy INFINITI in Chantilly had just the car! What a world of difference. The salesman actually took the time to go over everything about the car. Everyone at Sheehy treated me so well! They were lovely enough to work with me, explained every option and provided discounts because I am a nurse. I did not get that from Jim Coleman. I will NEVER purchase another vehicle from Jim Coleman. The one star is because the car is awesome!

  Response from the owner

  Hi Karen S. Dalessio, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Our management team attempted to reach out to you, we would like to have a better understanding about your experience. Please reach out to us at (301) 469-2100 at your earliest convenience and we will do our best to resolve this with you.

• J

  Justice Cierra
  1

  I called this establishment about a vehicle I was going to see. Made an appointment with mr. deon. We set up a time I was coming, we text about the vehicle. He informed me he would put the car to the front of the lot only for it to be ready and for me to test drive only for him to call me when I was 10mins away in an Uber to say he sold the car. Very unprofessional, and money hungry. Like who does that.

  Response from the owner

  Thank you for taking the time to review our business. We apologize you had a poor experience with us but we do appreciate the feedback. We would be grateful for the opportunity to resolve this. What would the best way for one of our team members to contact you?

• M

  Mitch Harvey
  5

  Always friendly, accommodating and easy to deal with, Very pleasant facility and treat customers as if they were the only one there which the way they schedule, most times you are getting personalized attention. Never feel rushed or like I'm wasting time. They get you in and out very quickly. Truly one of the best automotive service departments in the Metro Area.

  Response from the owner

  Mr. Harvey, Thank you very much for your review and for your kind comments about our team and the experience. We look forward to continuing to provide you great service!

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  Monica Morris
  5

  Professional, courteous and knowledgeable staff! I normally despise the car buying experience, I must say the Jim Coleman family has changed the game for me. Although I went in for a service appointment, Floyd Summers was able to work out a great deal for me and got me out of an upside down loan. I highly recommend Jim Colman Infiniti for all your needs!!

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  Arvind Singh
  5

  The sales person that took care of me was excellent. Kirk Saraydaroglu did an exceptional job and had great service. He was thorough, respectful, and understanding. Purchasing my vehicle was a great experience here, thank you Kirk!

  Response from the owner

  We are so glad we were able to give you a truly exceptional experience. We will pass your kind words along! Thank you and enjoy your new vehicle.

• S

  Sharon Felzer
  1

  Beware of unbelievable added charges at the end of your lease! I leased a car from Jim Coleman, and after 3 years I returned the car with a total of 8000 miles. Regardless, I was charged nearly $400 for a nick in the bumper (operative phrase, bumper). The employee said to me, straight faced, "If you had bought another car, we wouldn't have charged you for that." Wait, what? Isn't that sort of corrupt? THEN , several months later I just received another bill from infiniti with a "disposition fee" - the equivalent of a MONTH's lease. When I called and inquired about this, the gentleman said, "Oh yes, if you had read the fine print, it said that if you don't lease another car you get charged a disposition fee!" SO BEWARE. Nearly $1000 worth of charges that wouldn't have been charged if I had leased another car. So you might want to GRILL the salesmen to make sure that the cost of the lease will multiply at the end if you decide not to lease another car. Extortion seriously. Per your request to reach out, I've noted you can call me but the only person who called was literally someone who started out the conversation with, "Hi, What can I sell you today?"

  Response from the owner

  Thank you for taking the time to review our business. We apologize you had a poor experience with us but we do appreciate the feedback. We would be grateful for the opportunity to resolve this. What would the best way for one of our team members to contact you?

• G

  Gianna Vallefuoco
  5

  I just bought my second car here and did so specifically because of the amazing service. Floyd and Cesar were delightful to work with. Floyd didn't waste any time and gave me the numbers I wanted for my last 2 car purchases. He is beyond patient and kind. Devin has been my service rep for years and I cannot express what a great experience it's been working with him. He is the reason I keep coming back and wanted my newest Infiniti serviced here. Saying he goes above and beyond us an understatement. He's so honest, makes recommendations of what needs to be done, what can wait, even for which items I should get extended warranty and which aren't worth it. He always has a loaner ready and is also super patient and delightful to deal with. Sadly we've had the opposite experience at other dealerships, so this one is one to stick with. Cannot recommend them enough!

• T

  Tamara Johnson
  5

  I contacted Jim Coleman to inquire about a vehicle shown online. I was directed to Cesar who gave me a great overview; and then I was directed Kirk, who was extremely patient and knowledgable. He informed me of all offers/incentives. In addition, he was not pushy. Two days later I went to the dealership to purchase the vehicle. I worked with Kirk, Benjamin and Cesar. They were all very patient with me, explained everything to me regarding the vehicle's features, the warranties, available optional coverages, etc. AWESOME TEAM! Best vehicle buying experience I've ever had!

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  Jeff Howard
  5

  I recently purchased a certified Infiniti from the staff at Jim C. The service was wonderful, experience nice and easy going. Either by phone or e-mail the sales rep was lighting fast to get back to me on things like features, finance etc. I had a good deal of questions regarding the car I bought and everything was answered. To close the purchased I asked for 3 things to be taken care of with the car. The service and level of urgency to accomplish those tasks was appreciated, and now I'm very pleased with the purchase. If your looking for a intelligent and professional staff look here.