ISL Education Lending Vista Dr, West Des Moines

ISL Education Lending Reviews

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  Andy Leisure
  5

  Every step of the application process for the Reset Refinance Loan was easy, accessible, and well explained. Whenever I had a unique question, there was always a helpful representative to guide me through the issue. I am thrilled I get to finish paying the remainder of my student loans through such a trustworthy lender!

  Response from the owner

  Thank you for choosing Iowa Student Loan when you were ready to refinance, Andy, and for your positive comments. It was a pleasure to work with you.

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  Rebecca Brooker
  5

  I've had nothing but great experiences with Iowa Student Loan. They have been so easy to work with and always incredibly helpful. Because I moved around for my advanced degrees, I have had to depend on numerous lenders, and these guys were by far the best. I can recall at least two occasions that ISL actually helped me figure out an issue because my other lender(s) could/would not.

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  Sandeep Rathod
  5

  I got the information about this organisation in mail. Thought of calling and asking details about student loan and various products they provide. When I called, Cody answered my call and for the first time I had a very great experience of talking to an associate from financial industry who was more focused on providing accurate information than selling products. His approach and method of answering my question was very helpful which definitely will help his company as well. I wish him (Cody) all the very best and also wish ISL good luck. He is a very valuable asset to his company.

  Response from the owner

  Sandeep, thank you for taking the time to leave a review. At Iowa Student Loan, we listen to each borrower’s unique situation and strive to provide accurate information so you can make an educated decision about financing college. Call us any time if you have more questions!

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  Rianna Meo
  5

  Quick and easy process, great interest rates and benefits when doing auto-payments. Nice people on customer service line that are willing to help and easy to talk to. Very accessible via phone, no wait times even during this pandemic.

  Response from the owner

  Rianna, thank you for taking the time to leave a review about your recent experience. We strive to provide great products and service, and we’re glad we were able to help you. Please let us know if you ever have any questions.

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  Leigh McGivern
  1

  We've literally paid more than $150,000 to ISL. Have watched our daughter's loan interest rates rise since Trump took office. Tried to consolidate and get a better overall rate. Jumped through hoops. Each of us (our daughter and my husband and I) has FICO 8 scores of more than 815. They use FICO 4 to rate and so they tell us we can't get better rates. I feel so abused by these people. We've never defaulted, we're trying to pay off faster and get DONE with these f-ers. They'd rather steal more money. You'd think they'd try to work with us. NOPE. Over them. It sucks eggs. I literally hate this company. Just got off the phone with Dan the customer service manager. That's 12 minutes of my life I'll never get back. There is absolutely NO CONSIDERATION given to being a good "customer" of ISL. My rating of one star stands strong.

  Response from the owner

  Hi Leigh, We apologize for your negative experience and would like to hear more about your specific situation. Our customer service manager, Dan, can be reached at (844) 268-2202. He would like the opportunity to speak with you in order to see what options may be available to you. Thank you.

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  Annamarie Bellegante
  4

  Private loan interest rates aren't fun, but the people at Iowa Student Loan are professional, friendly, and helpful. They patiently answered all my questions about refinancing and they are great to work with.

  Response from the owner

  Annamarie, thank you for taking the time to leave a review. When private loans are necessary to help pay for your education, we pride ourselves on taking the time to listen to and answer your specific questions, because everyone’s student loan situation is unique. Please contact us any time; we are here to help.

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  Jennie Olson
  2

  I have not one good thing to say about Iowa Student Loan. They have terrible customer service and are not willing to help their customers in any way. I got laid off in 2009 and called to ask for a deferrment or some kind of lower payment until I got back on my feet. They said there was nothing they would do, even though I had zero income. They told me that if I didn't pay my $483 paym,ent, they would just go after my parents for it. Horrible experience. I wish someone had warned me about them before I went to school.

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  Lauren Dosland
  5

  Though I wish I never had to take out student loans, I always experienced good customer service with this company. No complaints. Easy to use web system for making payments.

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  Jeffrey Clemens
  1

  We have paid off loans 5 years ago and they continue to come up with ways to say we owe them more. I think they are a scam and need to be investigated. They have a tendency to split loans and split them some more so you never know what your really suppose to owe. Time for the state to investigate and get Tom Miller involved.

  Response from the owner

  Thank you for taking the time to share your thoughts. Your concerns have been passed along to our customer service management. Please be aware that federal and private student loans have different features and repayment schedules, but student loans are not split for any reason. Please feel free to get in touch with us if you need additional information.

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  Joshua Dick
  5

  their customer service answers quickly and are helpful. no one wants to repay loans, but they make it fairly pain free.

  Response from the owner

  Joshua, thanks for leaving a review regarding your positive experience with Iowa Student Loan. You are right, student loans can be complicated, and we strive to make the process as easy as possible for all our customers. Thank You – The Iowa Student Loan Team