Iowa State Bank & Trust Co S 4th St, Fairfield

Iowa State Bank & Trust Co Reviews

• K

  Kelly Custer
  5

  This bank has always gone above and beyond with my customer service needs. The staff is personable--I love not being a stranger. And being able to get help with issues that have come up--mostly from my side! and never feeling like a bother. Also, having banked elsewhere and with accounts in other cities, I can say that their online banking website is the best--better than BMO/Harris, for example, which is significantly more limited. It's truly a pleasure to bank here.

• A

  A Google User
  3

  I can understand the need for banks to charge fees. How else would they stay in business, but charging new customers for their first card?! Never have I been to any institution that charges for the first ID card, or any bank that charges for the first ATM card. I have banked with at least 4 other banks (both local and national), none of them charged me for my first one and all but one of them never even charged me for replacements (considering how many times I misplace my card, that is actually quite impressive). Iowa State Bank should be welcoming new customers, not tack fees on them for something that trivial. What saves this bank from a lower rating are the employees. The employees and bankers are very friendly toward customers and quite helpful, and I understand that they have limited control over these kind of policies. The bank itself is kept clean and looks very professional. It's just a shame about that policy. I will follow up with the review and improve the rating if I get that fee overturned.

  Response from the owner

  We appreciate the input and have addressed your concern in a meaningful way. Beginning in 2017 Iowa State Bank offers totally free Kasasa checking accounts to individuals regardless of account balance or activity. With Kasasa we can also offer competitive interest rates or cash back to account holders. Call us, or check us out on the web: www.isbff.com. Thanks for being an Iowa State Bank customer!

• K

  Katie Kloski
  5

  Love this bank. Extremely friendly staff.

  Response from the owner

  Thank you, Katie! We appreciate wonderful customers like you!

• D

  Deborah Rowe
  5

  Love this Community bank. Thank you!