InTouch Credit Union-PS W University Dr, Prosper

InTouch Credit Union-PS Reviews

• K

  Kelly Nelson
  5

  I had an awesome experience with Rhea, the Branch Manager. She was very thorough and took me step by step through all of the processes with my accounts. She was very personable, friendly and informative! I would definitely recommend this branch. They are very customer service oriented and easy to talk with like an old friend!

  Response from the owner

  Hello, Kelly, and thank you very much for your kind words. We enjoyed reading about your visit to our branch, and loved to hear Ria's assistance was so memorable and member-focused. We have passed your feedback along to our staff, and we are all looking forward to providing you more five-star services in the future. Thank you again for your review, Kelly, and for your membership!

• J

  Jimi Adeboye
  5

  I had a wonderful experience both times I visited InTouch credit union. I met with Rasy Heng who was very helpful, patient, super duper knowledgeable, professional, and friendly as well. I’d recommend requesting to meet her for any appointments. Thanks again for your services.

  Response from the owner

  Hello, Jimi, and thank you so much for your review. The InTouch staff greatly enjoyed reading about your interactions with Rasy at our Prosper branch. We certainly enjoy hearing when members have a great experience. We look forward to continue providing you with more five-star services in the future. Thank you again for taking time to write, Jimi, and thank you for your membership!

• G

  Gia Atwon
  5

  My husband told me about the Prosper location that had just opened when we were looking to do an auto refi. I applied online and then went to the office to finish up the paperwork. Rasy was amazing! I was able to get really great rates and terms, plus I like knowing that if I ever have questions there's a physical location I can go to rather than trying to navigate a sea of option over the phone like many big banks. This has a real personal touch that I really appreciated. Would highly recommend checking them out.

  Response from the owner

  Hello, Gia, and thank you so much for taking the time to write such a detailed review! Your kind words and recommendation mean a lot to our staff, and we have shared your writing with our team. From reading about your experiences with Rasy, to hearing about your appreciation for the "personal touch" we try to provide, your review has resonated with our staff. We hope to see you again soon so we may provide you with more five-star services again. Thank you once more for your review, Gia, and thank you for your membership!

• K

  Kenni bowman
  5

  I received excellent customer service from Rasy at ITCU. She was very attentive to my needs. She was very familiar with all that ITCU had to offer including the different account types. I was very pleased and felt confident in my decision making. Thank you Rasy for such a wonderful experience.

  Response from the owner

  Hello, Kenni, and thank you very much for your review. We are very happy to hear about your recent visit to our Prosper location and your experience with Rasy, and that you feel confident in banking with us! Our team enjoyed reading your kind words! We hope to have the opportunity to provide you more five-star services soon. Thank you again, Kenni, and thank you for your membership!

• Y

  Yesenia Brand
  1

  The most unpleasant experience EVER with a credit union!!! The staff is ridiculously unprofessional, got hung up on and refused to hand the phone over to someone else for assistance. Wouldn't let me finish my inquiry before cutting me off!!! NO customer service offered at this place! Paid a vehicle off in APRIL and they LOST my title and wont hand out a lien release!!! Horrible service!!!!!!!!

  Response from the owner

  Hello Yesenia, and thank you for bringing this to our attention. We are unable to find your name from your Google review in our system. In order to best assist you, please send us a message at https://www.itcu.org/about/contact-us so a representative can reach out to you and find a resolution.

• A

  Amanda Lindskog
  5

  I called Customer Care and spoke with Ralph from your Nevada location. He went above and beyond to help me and it meant so much to have someone stay on the phone and walk me through step by step. He's an Amazing Person and Customer Service Rep. You should have him as a trainer because we need more Ralph's in the world. Keep him on and give that man a raise, he deserves it. Keep up the great work Ralph!😁

  Response from the owner

  Hello, Amanda, and thank you very much for your kind words. We have shared your review with our team and are thrilled to hear Ralph's service and attention to detail made for a positive experience. (We've passed along your recommendations for Ralph, too!) Our staff appreciates your feedback, and we hope to be able to provide you more five-star services soon. Thanks again for your review, Amanda, and for your membership!

• D

  Diane
  1

  Door clearly states the lobby is open Mon-Friday until 5pm, went in today and it was locked shut. The line for the two atms outside was 6 cars long. This is my second time using this location. The first time the teller was condescending towards me asked me to sign in and make an appointment next time to use machines, however she did not require or give her spiel to the man who came in after me. Not impressed with this location at all.

  Response from the owner

  Hello, Diane, and thank you for your review. Your feedback has been passed along to our leadership, and we appreciate you bringing these observations to our attention. Thank you again for writing to us, Diane, and thank you for your membership.

• S

  Sea Sehannie
  5

  Donna and Jennifer were a delight to work with. I financed my car (first time financing ever who hoo!) through InTouch and they made everything so easy. 10/10 would recommend. Thank you for the amazing service and walking me through such a big decision.

  Response from the owner

  Hello, Sea, and thank you very much for sharing such kind words! We love to hear these positive member experiences, and we are thrilled to hear Dawna and Jennifer made your first-time financing so reassuring. Thank you again for taking the time to write, and we look forward to providing you more five-star services in the future!

• D

  Dustin H
  1

  I had the unfortunate experience of having to go inside the branch for the first time. This of course only after they started charging a $10 service fee to make a loan payment online. This is really the worst establishment I have ever had the displeasure of using! The below picture is what to expect at the drive thru and after you've waited several minutes inside. No real human tellers. I feel physically drained after the worst bank experience ever! I can't get refinanced elsewhere soon enough!

  Response from the owner

  Good afternoon, Dustin. Thank you for writing - you can avoid any potential lines, as well as the service fee, if you set up a reoccurring payment. Contact our Member Care team, at (800) 337-3328, to learn more about this option and they will be happy to help out. We apologize for the wait, and thank you for membership.

• c

  contessa brady
  2

  I understand there are tellers there to help. But, when you have to wait for 45 minutes to get a replacement debit card...it gets annoying no matter how nice the tellers are. And, the tellers truly are really nice there. It’s not their fault corporate changed things up. I’m sorry, but I like the ole school bank setup. Bring it back please!