InTouch Credit Union-AN W Exchange Pkwy, Allen

InTouch Credit Union-AN Reviews

• B

  Bernard Lane
  1

  In Touch Credit Union is certainly not in touch with its customers. I recently paid the outstanding balance on a car loan using my bank’s bill pay so that I could transfer the vehicle with a clear title. Between my issuing the payment and ITCU’s receipt of it, interest accrued in the amount of $3.71, so the lien release did not take place. If you follow that mathematical logic, it means that the loan balance would never be completely paid: there would always be a balance however small. So, after 25 minutes on hold to talk to a human, I was told I should go to a branch and pay the balance. I did., thinking that at least I would be dealing with an actual person. At the branch, a person walked me over to an ATM machine and handed me a phone receiver whereupon a person appeared on screen and began talking to me. Seriously! I paid the $3.71 and then was told that even a few more dollars of interest had accrued. I paid that. I requested that the lien be released electronically and immediately and was told they couldn’t do that. Texas DPS was clear that that is the only way it is done in this state. By that time, I had raised the interest of the person inside an office. After hanging up with the machine, she got someone on the phone who actually knew how to accomplish the lien release. I cancelled my membership before leaving.

  Response from the owner

  Hello, Bernard, and thank you for bringing this to our attention. We apologize for the inconvenience and we have made our leadership team aware of your comments as well.

• k

  kyle gieseke
  1

  Changed from 5 stars to 1!! Absolutely the worst company I’ve ever used. ITS BEEN OVER A YEAR SINCE I PAID THEM TO GET MY CAR TITLE AND REGISTRATION DONE. They will not contact me back I’ve lost so much money using this company. I wish I never would’ve gone with them. They have stopped contacting me and continue to mess up paper work pushing back the time. I really wish there was something I could do about this. Any legal advice is welcome!

  Response from the owner

  Updated Response: Hello, Kyle. We are sad to see your updated rating of us. We understand our leadership team is already aware of your situation and is working on a resolution. Hello, Kyle, and thank you so much for your review and congrats on your new loan! The InTouch staff greatly enjoyed reading about your interactions with Renee and Curtis. We certainly enjoy hearing when members have a great experience. We look forward to continue providing you with more five-star services in the future. Thank you again for taking time to write, Kyle, and thank you for your membership!

• S

  Solomon Solis
  5

  I misplaced my debit card so I made an appointment to stop in today to get a new one and William was very helpful and quick. While I was there, I asked him for more information in regards to switching my checking account type and he didn't hesitate to assist with that either. I was able to get a new debit card and change my account type all within 20-30 min. Very pleasant experience!

  Response from the owner

  Hello Solomon and thank you for your review. We are thrilled to hear William at our Allen branch was able to assist with your immediate need, and was able to help you in updating your accounts to best suit your banking needs and style. Thank you again, Solomon, for writing and for your membership!

• E

  Ethan Kegg
  5

  Spannisha Smith was amazing assisting me with everything I needed. A blessing to everyone she works with! Love you guys!

  Response from the owner

  Hello Ethan, and thank you for your review. We are excited to hear your visit with Spannisha went so well! We look forward to providing you with more five-star level service in the future. Thank you again, Ethan, for your comments and your membership!

• A

  AJ Brundidge
  5

  I visited the Allen branch on today and Erica Renee did a great job in helping me setting up my online account. She was very professional and friendly. She took the time to assist me with downloading the ITCU apps and setting up online accounts for my 3 kids. Job well done...

  Response from the owner

  Good Afternoon AJ, and thank you for your review. We are pleased to hear Erica at our Allen branch was able to to assist you in setting up your online banking as well as those for your children; now you can stay InTouch with your banking while on the go! Thank you again, AJ, for writing and for your membership!

• J

  Jose Laguna
  2

  As a share branch it's useless it's the third time I have issues accessing my credit union through share banking. Waisted an hour trying to withdraw money and once the automated... teller couldn't make my transaction, she asked if I had an ATM to use instead? Like if I did, I would be waisting my time there... (waiting for my new card) long story short, my bank directed me to Prestige community credit union and I was in and out in 10min. Lesson learn, hope you guys fix your issues.

• C

  Chime Umesi
  5

  Went in today to set up an account for myself and my daughter. Had a great experience with Stephen. He’s very professional, cordial, and has great personality. I definitely recommend this branch for anyone looking to set up an account. Spannisha was very welcoming and accommodating. Great vibes

  Response from the owner

  Hello, Chimee, and thank you so much for your review. The InTouch staff greatly enjoyed reading about your interactions with Stephen at our Allen branch. We certainly enjoy hearing when members have a great experience. We look forward to continue providing you with more five-star services in the future. Thank you again for taking time to write, Chimee, and thank you for your membership!

• D

  Debe W
  5

  In Touch Credit Union has wonderful and very helpful employees in their Allen, Texas branch. I have been working with a new representative, Spinnasha Smith. She has taken the time to explain options available to me in handling my matters and has helped me with getting needed information. I appreciate someone I can trust and will help me make the right choices that will benefit me in the long run. Thank you Ms. Smith and In Touch Credit Union. It is good to know you are on my side.

  Response from the owner

  Hello, Debe, and thank you so much for your review. The InTouch staff greatly enjoyed reading about your interactions with Spannisha at our Allen branch.. We certainly enjoy hearing when members have a great experience. We look forward to continue providing you with more five-star services in the future. Thank you again for taking time to write, Debe, and thank you for your membership!

• M

  Melissa C
  5

  Chassity greeted me immediately upon opening the door and was very professional but also made great small talk. I thought what I had come in for that day was going to take a while but it did not so even better. While I was there, she offered me something to grow my money so I appreciate her doing that. Office was very clean.

  Response from the owner

  Good afternoon, Melissa, and thank you very much for taking the time to share your experience. Our staff enjoyed reading about your visit with Chassity, and we appreciate the feedback (including about the cleanliness of our facility!) you provided. Your review will be shared with our employees, and we are looking forward to providing you with more five-star services in the future! Thank you again for writing, Melissa, and thank you for your membership!

• T

  The Cartier
  5

  I recently went to start an business account with intouch. I was treated with amazing professionalism and respect, great service and got my goals accomplished thanks to Spannisha what a way to start off my new year. I recommend this bank to anyone who loves great service overall.

  Response from the owner

  Hello, Cartier Da 16, and thank you so much for your review. The InTouch staff greatly enjoyed reading about your interactions with Spannisha at our Allen branch. We certainly enjoy hearing when members have a great experience. We look forward to continue providing you with more five-star services in the future. Thank you again for taking time to write, Cartier Da 16, and thank you for your membership!