INOVA Federal Credit Union S Carroll Ave, Michigan City

INOVA Federal Credit Union Reviews

• A

  Andrew McCotter
  1

  I would beg any parent (or person in general) to not keep money at this bank. Long story short - My father passed away a few months ago. I am his beneficiary. Went through the courts to get all the proper documentation (which took several weeks and was very difficult in its own right). I went into Inova Michigan City today with all the proper documents showing I had legal rights to his accounts. The lady was EXTREMELY rude. Started off the conversation by basically telling me it was going to be impossible to withdraw the money today, even though I had already gone through the process at Horizon and it took all of 20 minutes. She told me it would have to go through some "approval process" first... Like, what? I need some head of the bank to approve getting MY money out? Second, she tried to tell me my documents (that came directly from the court) were not right. After I insisted she start the process, she continued to try to push me out of the bank. She ended up calling someone from compliance who said the court documents were missing some "seal" that they wanted it to have. It was the ORIGINAL document directly from the court... I ended up having to leave without my dad's money. Please do not use this bank. Do not leave money in here and force your kids to go through this. Horizon and Chase are much better options in the area.

  Response from the owner

  Mr. McCotter, Thank you for reaching out, and please accept our condolences for the loss of your father. If you would like to discuss the matter further, please feel free to reach out to Chris in our Compliance area for further assistance. 800.826.5465 ext 8426.

• I

  Infinitegalaxy
  5

  Kay is consistently fantastic. Whenever I have questions they are answered quickly and accurately.

  Response from the owner

  Thank you for your kind words and business! We are glad Kay made your experience a good one. We’ll continue making sure that our member’s financial goals are Always Within Reach!

• P

  Privacy Setting
  1

  We had been with the credit union for over 20 years even through 2 name changes, but sadly we are withdrawing our accounts due to them having lost the community customer service that makes credit unions a personal option for users. They also gave up Sat hours and have increased fees all over. We are moving to member's advantage

• H

  Harlan Byrd Jr
  5

  Kay @ the Michigan City branch was great!

  Response from the owner

  Thank you for your business and taking the time to leave us a review – it means a lot to us! We are glad Kay made you experience a good one. We’ll continue making sure that our member’s financial goals are Always Within Reach!

• R

  Robin Tawney
  1

  Why isn’t the Michigan city branch requiring masks???? Do you have no respect for the lives of your customers? I am seriously thinking about pulling all of my money out of this place. Very disappointed..

  Response from the owner

  Thank you for sharing your concern. We encourage all of our employees to wear masks, have installed additional PPE equipment, and have implemented additional hygiene practices in all branches specifically for the safety of our members and our employees, and in accordance with guidelines. Please visit our webpage dedicated to these efforts for full details: https://www.inovafederal.org/promo/inova-updates.html. We welcome any questions you have.

• K

  Kyle Miller
  5

  Have been a member of this top notch Credit Union for over 20 years. All my financials go through them. Great rates and customer service!!

• M

  Melanie Obermeyer
  5

  They are very polite and helpful . Always greeted with smiles.

  Response from the owner

  Thank you for taking the time to leave us your feedback – it means a lot to us! It's important to us to be kind and provide you with a great experience!

• A

  Angelique McGee
  1

  Very unhappy with the credit union and their customer service.. been with them for years and am currently looking for a new better credit union

  Response from the owner

  Thank you for taking the time to share your feedback. Please feel free to reach out to Member Services at (800) 826-5465, so that we can help turn your bad experience into a great one.

• E

  Emily Barenie
  5

  Everyone is always so nice and welcoming!

  Response from the owner

  Thank you for taking the time to leave us a review – it means a lot to us! We’ll continue making sure that our member’s financial goals are Always Within Reach!

• R

  Roger Upton
  5

  Very nice and friendly people there 🤠☺️

  Response from the owner

  Thank you for taking the time to leave us your feedback – it means a lot to us! We’ll continue making sure that our member’s financial goals are Always Within Reach!