Indiana Members Credit Union Old Meridian St, Carmel

Indiana Members Credit Union Reviews

• H

  Hannah Carrico
  5

  From the moment I called IMCU to ask about an auto loan, I received nothing but the best customer service from Emily K.! She was friendly, efficient, and knowledgeable. I would highly recommend IMCU for an auto loan!

  Response from the owner

  Thank you for the review Hannah! It's great to hear about your experience with the Emily at the Old Meridian Branch! Providing excellent member service is extremely important to us. Please be sure to visit our website and our social media pages on Facebook, Twitter and Instagram for upcoming promotions and events. Thank you for being a member- we appreciate your business!

• A

  Andre Suzano
  1

  Car I attempted to buy was totalled before I could take possession. I called to cancel the loan promptly, but was notified I had to visit the branch. Went in to cancel the loan without using the funds and was charged $248 in interest/fees. All communication was from a flustered teller as neither the AVP or Branch Manager would show their face and kept going back and forth on the phone with the teller to unapologetically apologize for sticking me with unnecessary fees in this unfortunate situation. Customer Service and Personal Relationship you would expect with a Credit Union are DEAD here.

  Response from the owner

  We are sorry to hear about your experience. Providing excellent member service is extremely important to us and we will be sure to address your concerns with our management team. Please contact us at [email protected] so we can discuss the details of your experience. Thank you, Nikki

• D

  David Proctor
  3

  I used to love the customer service at the Greenwood and Westfield imcu locations. Everyone's polite at the Carmel location but I'm always pushed to use a machine to deposit. It's just really annoying to use the atm to deposit checks and it takes longer. The customer service is lacking.

  Response from the owner

  We are sorry to hear about your experience. Providing excellent member service is extremely important to us and we will be sure to address your concerns with our management team. Please contact us at [email protected] if you would like to discuss the details of your experience further. Thank you, Nikki

• A

  Alvis Hu
  5

  This site is the most friendly bank / credit union branches I've worked with. People are really nice especially the manager. He answered all the questions we had and also spent extra time showing us things kids should learn from banking. The site itself is newly renovated: nice space and beautiful.

  Response from the owner

  Thank you for the review Alvis! It's great to hear about your experience! Providing excellent member service is extremely important to us. Please be sure to visit our website and our social media pages on Facebook, Twitter and Instagram for upcoming promotions and events. Thank you for being a member- we appreciate your business!

• J

  Jalene Bartolome
  1

  Very nice and great customer service but my husband and I have gone there twice and have signed paper work for various things and for some reason they never have record of anything. I will be closing my account with them soon! How can I trust a bank with finances when they have such poor organization and do not keep proper documentation.

  Response from the owner

  We appreciate your review Jalene. We are sorry to hear about your experience. Providing excellent member service is extremely important to us and we will be sure to address your concerns with our management team. Please contact us at [email protected] with any additional information. Thank you, Nikki

• A

  Alexa Steeb
  1

  If I could give zero stars I would... This place is the WORST. Both time I've used their ATM's (and pulled out large amounts) the ATM doesn't give me money!! I then had to file a dispute twice because of this issue, and yet they do nothing to resolve it. The customer service is extremely poor. Stay clear of this place if you want your money to be safe.

  Response from the owner

  Alexa, we are sorry to hear about your experience with the ATMs at the Old Meridian Branch. Providing excellent member service is extremely important to us and we will be sure to address your concerns with our management team. Please contact us at [email protected] so we can discuss the details of your experience directly and help with a resolution. Thank you, Nikki

• K

  Kyle Main
  5

  Great place for a car loan - If you like saving money. I had a loan from carmax and transferred to IMCU and saved 2-3% which adds up to big savings

  Response from the owner

  Thank you for the review Kyle! We are happy to help you save money. Thank you for being a member! Please be sure to visit our website and social media pages on Facebook and Twitter for upcoming promotions and events. Nikki

• J

  Jessica Sarabyn
  1

  Girl picked up the phone and rudely hung up on me. Don’t care about their members

  Response from the owner

  Jessica, we are sorry to hear about your experience. Member service is extremely important to us, please email us at [email protected] so we can learn more about your experience and help address any concerns with you directly. Thank you. Nikki

• G

  G. Katherine Duncan
  5

  Exceptional recent Customer Service from Manager!

  Response from the owner

  Thank you for the review! It's great to hear about your experience with Old Meridian Branch! Providing excellent member service is extremely important to us. Please be sure to visit our website and our social media pages on Facebook, Twitter and Instagram for upcoming promotions and events. Thank you for being a member- we appreciate your business!