IH Mississippi Valley Credit Union Aaa Ct, Bettendorf

IH Mississippi Valley Credit Union Reviews

• m

  mark wolters
  1

  Horrible customer service and long wait times. Used to be a decent bank. Definitely don't use them for business purposes they will keep on you and make you do flips for them.

• l

  louis Sanchez
  1

  Don't ever get a loan through this bank, it's a horror story, been to two branches with no results. Can't talk to a banker because there booked up, yet there sitting in the office drinking Starbucks without any customers in the office. This bank is the worst... They don't even deserve one star

  Response from the owner

  Louis, we're sorry for the issues you've had regarding your loan and getting assistance. Our Financial Coaches can be reached through an appointment. They do conference calls with members and have back-end work to do after appointments, so if no one is in their office, those reasons are very likely why. Regardless, we'd like to investigate this further for you. If you care to share more details, please give us a call at 309.793.6200 or send us a secure chat at IHMVCU.org.

• T

  Theresa Parchert
  1

  Had a basic question about my account and was told they'd return my call when a manager looked at my ledger, that was a month ago

  Response from the owner

  Theresa, we understand your disappointment. Instances like this are uncommon, but they do happen once in a while. We'll do better in the future. Please send us a secure chat, and someone will help you as soon as possible. Thank you. https://chat.ihmvcu.org/SightMaxAgentInterface/PreChatSurvey.aspx?accountId=1&siteId=1&queueId=2

• k

  kris52767
  1

  If I could give zero stars, I would. Website says they open at 8:30am. That's it. 8:30am. Despite the fact the lobby actually opens at 9am. I fell on their icy sidewalk, right in front of the entrance. I called them, to A. Clarify the lobby time & B. tell them I fell. Their response? "Yeah, we open at 9, and, sorry, we have a company that takes care of that." Seriously? That's your response when a customer tells you they fell at your business? Didn't even ask if I was hurt. Wonder what their response would be if I had to call an ambulance. Or, was lying unconscious on the sidewalk. Way to even pretend you care about getting sued.

  Response from the owner

  Kris, I am so sorry to hear about this situation! Our member's safety is always a top priority. We would love to have one of our senior team members reach out and discuss this situation to make sure this doesn't happen in the future. Can you send us your name and phone number in our chat link below? Thank you! https://chat.ihmvcu.org/SightMaxAgentInterface/PreChatSurvey.aspx?accountId=1&siteId=1&queueId=2

• M

  Maddie f
  1

  DO NOT BANK HERE!!! Literally the WORST credit union I have ever banked with. I was a member for a long time and in the last three years the organization has gone down the toilet. Their mobile app works 20% of the time, calling for customer service I NEVER was picked up on by a banker I would have to go in. My card was frozen foe no reason, there was no suspicious activity, no compromise, but my account was locked hostage for two weeks and I had to go through 8 different people to get it figured out with no call backs to the status of my account. I had asked them to turn off my cars because i no longer use since I moved for college it and instead they left it open and paypal tried the wrong card so I have had an overdraft fee for several months bc a lower credit score is not F-ing worth dealing with this company. You’re all being paid wayyy too much.

  Response from the owner

  Hi Matti, thank you for sharing your feedback. We are always looking for ways on how we can improve. Please call us at 309-793-6200 or shoot us a secure message through our online chat at www.ihmvcu.org and we'll look into any issues you are having.

• D

  Desiree Kimmel
  1

  This bank sucks. The bounce bills when there is way more than enough in your account to cover the bill. They rearrange your account so they can bounce something to make money. And when using their bill pay, I had canceled a payment, but they sent it out anyway. They make it impossible to keep track of your Available balance.

• C

  Chris
  1

  I have a real problem not being able to get a hold of customer service in a timely manner. I have two other credit unions, that I never have to wait on hold to talk with. IMVCU customer service is terrible.

  Response from the owner

  Chris, I am so sorry to hear this. While we always try to staff accordingly to reduce wait times, our contact center does receive a high number of calls. We do have a secure chat option that is available as well. That can be found at the link below. I will make sure to relay your feedback to the right team so we can hopefully reduce wait time in the future. Thanks! https://chat.ihmvcu.org/SightMaxAgentInterface/PreChatSurvey.aspx?accountId=1&siteId=1&queueId=2

• J

  Josh Lowery
  2

  The only thing good about this place is the online app and that they are open (for a short time) on saturdays. Not only do they make your balance as confusing as they can, they will charge you a fee if you use more money than you have in your checking, when they just pull it from your savings.

  Response from the owner

  Hi Josh, thank you for sharing that feedback. We would love to learn more about how we can improve. Please call us at 309-793-6200 or shoot us a secure message through our online chat at www.ihmvcu.org and we'll look into any issues you are having.

• J

  Joanne Braet
  5

  I have not had any problems or issues with this bank.

  Response from the owner

  Joanne, thanks for the review! Have a great day.

• K

  Kevin Miehe
  5

  The branch manager is extremely helpful and goes above and beyond "call the 800 number" routine of other banks.

  Response from the owner

  I'm glad we were able to assist Kevin. Thanks for being a member (and your business)!