Huntington Bank Harper Ave, Clinton Twp

Huntington Bank Reviews

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  Michelle R.
  1

  11/1/2021 Horrible service since the TCF merger! I've been with Huntington for over 20 years and the service is no longer acceptable! 30 minute drive thru line/wait at 1:00 pm on a Monday?! I asked the teller if the merger is why we are waiting so long, she shook her head yes and I told her I didn't like it and she told me I could close my account!! So rude, but that's a great idea! Both savings & checking we will be closing also will be talking with our employer about them switching to a customer appreciative bank/credit union. Also, the Harper branch is disgusting, failing apart! Rubber gloves all over the place in the bushes, one of the ATM's is not properly working but they let drivers think it's open, when they should put a cone in front of it so people are not getting frustrated trying to back up, I watched this happen to 6 cars within a half hour today!. The drive tru area is falling apart, unsafe (second picture)! We deserve better than this! Also, I called two months ago, left a message, no return call. Y'all don't need your old customers anymore?!?

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  Thomas
  1

  I went to discuss monthly maintenance fees that just started occurring on my account and talked to Paul who previously told me he fixed this issue by changing me to a different type of account. When I asked him what changed that I am now being charged he just got rude and said he didn't understand the question. I bank at Christian Financial, Citizens and Michigan Schools and Government Credit Union and my dealings with Paul has been one of the worst customer service experiences I have had in a long time. I withdrew my money, closed my account and said goodbye to my decades of dealing with this branch and Huntington. This attitude and seemingly lack of management is turning customers away. Other reviews of this branch and Paul confirm this. This used to be a good branch but something has changed drastically for the worse.

  Response from the owner

  Hello Thomas, we are saddened to hear about your experience at the branch, if you wish to further discuss this matter, please send us an email at [email protected]. Thank you

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  Twin Dragons (Twin Ninjas)
  1

  This was a good bank. If I had any problems with my account, I would have come specifically to this branch. I don't know who is this new guy that works here. But he needs to go. Someone got into my account trying to do fraudulent things. I come in and he's like no I can't help i don't have the fraud department number. Claiming it was impossible to get, they wouldn't answer a call from me. And he closed all my accounts. He gave me dirty looks and rushed me out of the bank. I've banked with Huntington for 2 decades and cannot believe how awful they treated me.

  Response from the owner

  Good Afternoon. Thank you for bringing this to our attention. We would like to get more information regarding the closure of the account. To better assist you, please email us ([email protected]). Thank you.

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  AJ Jones
  1

  Tried to speak with cashier to transfer funds (just checking to savings) and was inappropriately spoken to by a gentlemen. Do not recommend huntington or this location unless you want to be yelled at for a simple request. Disgusting service!

  Response from the owner

  AJ, we are disappointed to hear about this interaction. Feel free to send us an email ([email protected]) and provide us with more information regarding this. Thank you.

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  Michael Zuzanek
  1

  This bank has a skimmer on its atm machine (the one on the right, but it might be both.) 3/29/21. I'm positive that this is where my debit card number was stolen. They told me brinks services the atms, which means they are the ones stealing debit card numbers. They won't do anything about it. I guess that means they don't care if people have money stolen. They won't even acknowledge that there's a problem! I guarantee that atm is on still, and that people are continuing to use it. It's hard to believe the atms in their own parking lots aren't safe to use. I shouldn't have to worry about my card being stolen on bank property. What a joke! 3/29/21

  Response from the owner

  MIchael thank you for sharing your experience. Our customers security is a top priority to us. We would love to learn more about your experience and have any additional details you may have about this ATM.-JA

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  Paige Chatterson
  1

  Whent here today and got a rude younger lady at the front desk she called me dumb for asking if huntington has a 401k option ....I will come up tomarrow morning and ask for a manager because I will not except this as an ok thing to do !! I got disrespected and I won't tolerate it !!

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  Harmonie Ponder
  1

  Absolute worst branch manager, Julie Glasgow. Waited over 30 minutes to see someone about setting up a new business account. Note: I'm already an existing 11 year customer with a healthy business account and personal account. Get in her office and she won't deposit the check because "company" was abbreviated to "comp" (which ended up being because of software character limits in the company name). If that's not enough, she didn't even bother to setup the new business account or even offer to set one up, or look up my existing account. Bad move, Julie! Went to the Huntington Bank on Garfield and the Branch Manager had no problem! Setup my new account and deposited my check. A week later, got my new debit card in the mail and the company name was abbreviated to "Comp" - yes. Seriously! So according to Julie Glasgow, this debit card would not be valid. Right? Did I mention I had my girlfriend with me when I went in? That is discrimination. This lady needs a job that caters to her discrimination because at the end of the day, no training can remove her subconscious hatred that affects her ability to do her job fairly.

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  Pat Pickard
  5

  Huntington is amazing I joined 3 months ago with no regrets. Every time, I go the attendance are kind, polite, and patient. There is hardly ever a wait and is handicap accessible. Their mobile banking app is the best it has everything you'd ever need. It does transfers, shows you balance, shows you budget for the month, shows you spending locations in a chart and more.

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  Robert Kelly
  1

  I've ordered money twice now, and when I get to the this location they have given the money I ordered away and they say, "the best we can do is 20's" who wants 10k in 20's. I will be closing my account and I urge people do do the same. This place is a joke, and I will make sure every person I know and deal with in my personal and business life will know how horrible this location is!

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  Mike Hall
  5

  The staff is fast and friendly. They always greet me by name and they know my employer so they bypass the typical check hold. The 24 hr Grace period for overdrafts is also very helpful when I can't get to an atm right away.