Hughes Federal Credit Union E Hermans Rd, Tucson

Hughes Federal Credit Union Reviews

• B

  Brad Clancy
  5

  Spoke with Patty and Scott today about a direct deposit issue that my employer caused. Unfortunately I had to hang up en expectedly with Scott (sorry buddy, it was me not you), but Patty was very helpful. A few hours later, Hughes has found the problem (caused by the employer) and fixed it, and Patty followed up to let me know. Thank you Patty and Scott!

  Response from the owner

  Hi Brad. Thank you so much for sharing your experience with us! We take pride in providing our members with 5-star service so we’re happy to hear Scott and Patty delivered on just that. Thank you for being a Hughes member! If there’s anything you need, please don’t hesitate to reach out. We’re always at your service.

• D

  Dominic Villegas
  1

  Worst bank ever!!!! If I could give negative stars I would. Their customer service is TERRIBLE and they do not care about people. Worst experience ever.

  Response from the owner

  Hi Dominic. We’re very sorry to hear about your experience. We value our members and take pride in providing outstanding service so we apologize if this was not the case. We’d like to learn more so we can help resolve any issues. Please send us a secure message with more information by visiting HughesFCU.org/Contact. We look forward to the opportunity to be of service.

• M

  Matt Bone
  1

  Very poor customer service by the department heads. Be aware they will close your existing Credit Card if you do not agree to have your credit pulled when the CC comes to the renewal date. I have been a customer for two years with solid banking record and they pulled a fast one on me. I had all my vehicle loans, direct deposit (which is not small change) and major credit card. Never again Hughes Federal credit Union. I do not need such a scruple less Financial Institution.

  Response from the owner

  Hi Matt. We’re sorry to hear about this. As a not-for-profit financial institution, we work hard to ensure that our members are informed of our processes by presenting important account information and policies accurately and in a timely manner. Like most financial institutions, our renewal process does involve a soft inquiry to determine eligibility for our products and services. We’d be more than happy to look into this further. Please contact us at 520-794-8341 (local) or at 800-253-8245 (outside Tucson). You can also send us a secure email by visiting HughesFCU.org/ContactUs and a Hughes representative will be happy to provide you with more information. We value all feedback as it helps us improve our member experience. Thank you for bringing this to our attention.

• P

  Paul Bond
  1

  "An hour and a half is normal" to complete a sale of a car. This is after buyer was pre approved. I, the seller, am required to just sit and wait in the lobby.

  Response from the owner

  Hi Paul. We’re sorry to hear about your experience at one of our branches. Please know that we work to provide our members with outstanding service in a timely manner so we apologize for the wait time. We value our members and thank you for your patience. If there’s anything we can assist you with, please don’t hesitate to contact us. We appreciate your feedback as it helps us improve our member’s experience.

• k

  kassandra Real
  5

  Love this location they are far by the best Tracy is great at her job she will go above and beyond to do her best to help you. My vehicle had been total unfortunately I was so stressed I was almost done paying off my vehicle and this all happened I went in to the bank very nervous trying to see about getting help with getting into another vehicle Tracy made my day when she told me I was approved so thankful

  Response from the owner

  Hello Kassandra, thank you for taking the time to leave us a review. We're very happy to hear that you were alright and that Tracy was able to provide you with fantastic service. Nothing makes us happier than to hear we were able to make a positive difference in a member's financial life. Thank you for being a part of the Hughes family!

• A

  Antonio Torres
  5

  Was happy with the service in opening my bank account. Very friendly, little wait time... they made sure I knew everything about fees and charges for different things before I made account... love the UA debit cards

• M

  Misty Rodriguez
  5

  I have been with them for a few years, I have a car loan and a personal loan. I have never been able to get a loan (with exception of home loan) at my other bank WF (been with for 25 years). They have great customer service and friendly employees.

  Response from the owner

  Hi Misty. As a credit union, you can rest assured that we’ll do what we can to help make a positive difference in each member’s financial life. We’re a people helping people financial institution so we exist to serve you! If there’s anything we can assist you with, never hesitate to let us know. Thank you for taking the time to leave us a review and thank you for being a Hughes member.

• K

  Kenneth Farnsworth
  3

  They get the job done, but a bit slowly. The wait in the bank to talk to someone is usually 30 min or so. Transactions don't register on the web site predictably. The web site took a while to get 2 factor authentication right.

  Response from the owner

  Hi Kenneth! Thank you for taking the time to leave a positive review for Hughes FCU. We will take your comments into consideration as we are continually reviewing and updating our procedures and technology. We appreciate your membership and strive to provide you with excellent service.

• B

  Bruce Tuskey
  5

  Hughes FCU has been a great place to do my banking. They have always been very polite and helpful.

  Response from the owner

  Hi, Bruce! Thank you for this 5-star review! We are happy to hear you have been provided with excellent service at Hughes.

• M

  Manny Tona
  1

  Never looks open. Maybe that is how they rate a 3.5! The other branches don't fair so well.

  Response from the owner

  Hi Manny. Thank you for taking the time to leave us a review. Our Hermans branch is open from 9am-5pm, Monday through Friday. If you ever have any questions or need assistance please don’t hesitate to stop by or give us a call at 520-794-8341.