Hudson Valley Credit Union Stringham Rd, Lagrangeville

Hudson Valley Credit Union Reviews

• B

  Barbara Morse
  5

  The most professional, friendly and efficient customer service -- whether via phone or in person at the branch. Very impressed by the consistently positive experience regardless of date, time or type of request.

  Response from the owner

  Thank you very much for your review and sharing your experience at the credit union!

• A

  Alexandra Fernandez
  1

  I am writing this review because customer service was not helpful at all on the phone. I have been paying my van lease through HVCU now for over 2 years. I always pay a few cents over the bill payment. Apparently last month the check arrived one day late. It may have been because of a holiday or a delay with my bank sending out the check or the post office had a delay. Either way it was one day late, the first time in over 2 years. I received a letter stating that I had a late fee of $20.92 and that they had reported me to the credit bureau. I called and spoke with customer service which apparently could not do anything to help me. I asked since this was a first occurrence and I've payed over every month plus it was delay that I wasn't even aware of that happened due to the fact that I pay through my bank if they could help me out in some way and they said no...just pay the late fee. I think this is unreasonable and not very " neighborhood friendly." This October when it's time to take out a new lease I definitely will reconsider my bank options.

  Response from the owner

  Alexandra, we'd like to have someone follow up with you about the situation you describe above. Can you send your contact phone number/email address to [email protected]? We'll have someone in our lending area reach out to you to discuss. Thank you!

• R

  Renee' A
  5

  Everyone has always been so helpful. I absolutely love this bank. When I call they are always so friendly. Highly recommend.

  Response from the owner

  Thank you for letting us know about your experience.

• F

  Fia
  1

  So rude. You're making credit unions look bad.

  Response from the owner

  Fia - would you please email us at [email protected] with more details on this? We'd like to know what happened so we can improve. Thank you.

• E

  Elaina James
  1

  I’ve had an account at this bank for two years now and at first I loved it. But in the last two months they’ve really been getting on my nerves Don’t get an account here it will be a waste of your time and money

  Response from the owner

  Thank you for letting us know that you are unhappy with the service you have been receiving. If there are additional details you would like to provide so that we are able to improve our service, please feel free to chat with us or send an email via our website at hvcu.org.

• L

  Larry Pariseau
  5

  Hellen and the crew go the EXTRA MILE. We opened a new business account. When they attempted to check my credit, there was a “freeze”. Frozen from too many incorrect attempts or, a credit lock ? After numerous attempts to rectify the problem, at home and trips back. Hellen took control. After an unprecedented amount of time with the credit bureau we found they (the bureau) had a typo on my Social Security number. The credit bureau apologized, and; that there was an error on their end. It took dedication and persistence to get it corrected. Now we can commence our new adventure. Thanks Kim, Eric,Hellen and Brian (mgr) for the extra attention and dedication. Did I mention, our previous business bank told us they couldn’t help us, until we found the problem. You go HVFCU - our hometown bank ❤️👍🏻

  Response from the owner

  Larry, we are very glad to hear that Hellen, Eric, Brian, and Kim were able to assist you and get your situation cleared up so you could open a business account. Thanks for taking the time to leave this review. We will pass it on to the team at the branch.

• S

  Shannon Marie
  5

  I have to say I love this location. Everyone is so friendly and helpful. The woman who helped me with my car loan made the experience quick and easy. Overall an awesome place to bank!

  Response from the owner

  Thank you for sharing your experience at the LaGrange Branch, and we are happy to see that your car loan was quick and easy. Thank you for being a member of HVCU!

• D

  David Anderson
  5

  The HVFCU Crew always makes me feel welcome when I visit with my Guiding Eyes puppy, Gifford. We really like both the Lagrange and Hopewell branches for their efficiency and friendliness.

  Response from the owner

  Thank you for your review and sharing this feedback with us, David. We will pass this on to these branches. Thank you very much for your membership!

• P

  Preston Leigh
  2

  The staff is professional but I would prefer that they had an express deposit box. I find it annoying to be interrogated by a teller when I am making a simple small deposit without taking out any cash.

• D

  Den Niko
  1

  The worst upgrade on the new mobile app and it’s technical support & implementation. HELLO if something is working, don’t fix it! What waste of union members money spent on this!

  Response from the owner

  Thank you for your feedback, Den. Our new systems will allow us to add new features and functionality in the feature that our members are asking for. We hope you will come to like the app over time as it is enhanced further.