Houston Federal Credit Union TX, Houston

Houston Federal Credit Union Reviews

• M

  Monique Dermaux
  2

  Each time mom banks here in person it is a poor experience. For gosh sakes, she’s 95 she can’t stand at the counter for long. Our teller Crystal, was unfriendly, did not invite mom to sit, and did not give us clear expectations of how long mom’s transaction would take. A smile or a greeting would have helped. This was the SH 249 location.

  Response from the owner

  Monique Dermaux we apologize for the inconvenience and lack of assistance for your mother. We strive to provide excellent member service and it appears we did not, our heartfelt apologies.

• C

  Colton Hagler
  5

  Awesome experience, been using HFCU for several different loans. Anthony Lopez went above and beyond helping us!

  Response from the owner

  Colton Hagler thank you for being a member of HFCU, we appreciate you. Happy to hear you have received excellent member service, a core value at HFCU, over the years with HFCU and most recently with Anthony Lopez.

• B

  Ben Noble
  5

  I absolutely love HFCU! I have a credit card and two vehicle loans through them and they always beat anyone else's rates. When you call or apply for a loan they are always prompt with a quick decision and solid communication. Great group of people to do business with!!

  Response from the owner

  Hi Ben we are very happy to hear that we were able to meet your expectations and provide you with superior member service. Thanks for being our member.

• M

  Mona B
  5

  I have been an HFCU member for almost 30 years and, luckily, have seldom needed a loan. However this year (2021), between me and my son, we needed to apply for 3 loans in less than 4 months time! Our loan officer was Glenn Roden and he handled each loan application with an efficient, responsive, and caring professionalism that kept me feeling reassured throughout the entire process. It was a painless and stress-free experience---a thing for which I am truly grateful, especially during these crazy days of unprecedented clamoring for all manner of financing! Thank you so very much, Glenn!

  Response from the owner

  Hi Mona B, we are so happy to hear that Glenn was able to provide you with such outstanding service and assist you with your loan process. Thanks for being our member.

• M

  MARCIANO SILVA
  5

  I became a member of HFCU a while back and have had all positive experiences. I would especially like to recognize Sophia Tran - loan officer in the branch located at the TX-249 branch, Houston, TX. Sophia has been amazing to work with. She has provided me and my spouse assistance with auto loans, getting awesome rates in comparison to the dealer. Her communication and customer service is amazing and I highly recommend speaking with Sophia if you're in the market for a loan. She definitely goes above and beyond!!!!!

  Response from the owner

  Hi Marc, we are so happy that Sophia provided you with such a powerful experience. Please let us know if we may assist with any additional financial needs. Thanks for being our member

• R

  Rajesh Bhagban
  1

  Half a star...just like another credit unions. However they infuse big fines without our knowledge. Fines if we do not give them the insurance docs in time. But its very likely we would not know how when or how to send them the insurance documents...would go to a more customer oriented place

  Response from the owner

  Hi Rajesh Bhagban, We apologize for any inconvenience you experienced. HFCU strives to provide member service excellence in all stages of our operations. Please private message us your contact information and we will be happy to assist and expedite your issue.

• A

  Adnan Gunduz
  5

  I just opened an account in this branch. The lady in the reception (Mrs. Charletta Stewart) is very kind and helpfull. She opened my saving and checking account, made my debit card ready, printed all necessary documents and answered my all stupid questions in 20 minutes. She is so experienced that I believe she can run this branch by herself alone. Thanks Mrs. Stewart...

  Response from the owner

  Thank You Adnan, We are so happy Charletta was able to assit and provide you with great member service . Thanks for being our member.

• S

  Sharon Parker
  5

  I visited Houston Federal Credit Union on 12/26/2019 and received outstanding customer service from Shayla Chivers. She was professional, friendly, warm, and welcoming. She was efficient and effective in explaining the products available to me and was satisfactory in delivering what I expected from this visit. I appreciated her for respecting me as a first time customer and sharing with me in a way that way greatly greatly accepting by me. Thank you Shayla. Keep up the awesome work you are doing! Sincerely, Ms. Parker

  Response from the owner

  Hi Sharon, thank you so much for the great review on Shayla! We think she does some awesome work too!

• F

  Faraz Khan
  2

  Paid off an auto loan. We were told we will receive our vehicle title in 10 business days. Even called them to double check. Given the same answer. More than 2 weeks passed. Never received the title. Wanted to sell the vehicle and were unable to do so. After 3 weeks we called again and were told the person responsible to send us our title never did it. It was sitting in this branch all along. Called the supervising manager who promised to get back to me after finding out what really happened. Multiple weeks have passed. Still await his call. Didn't give one star because 1 individual we have interacted there is a nice person. Otherwise, in my experience, right hand doesn't know what the left is doing (or not doing).

• J

  John Crawford
  4

  A bit slow at times, but outstanding whenever I needed a loan. Once my truck blew a piston, and I needed another vehicle quick. They approved me in one day online, emailed the paperwork to my work, I emailed back, and they sent a voucher to the dealership I found with a truck I wanted. Couldn't have possibly been easier. I can't stand banks. the regional one's aren't too bad, but the New York banks don't care about their customers. If we all did business with a good credit union, we could make them irrelevant. HFCU is a great credit union.