Horizon Credit Union S Washington St, Spokane

Horizon Credit Union Reviews

• C

  Cameron Pedersen
  5

  Not sure what all the hate is about. I've banked with them with my wife and then individually for years and have had a great experience with them! Kind staff, friendly and courteous. Went to apply for a credit card and was treated with respect and dignity. I will continue to do business with them, and gladly.

  Response from the owner

  Hi Cameron, thank you for taking the time to leave us a review! We’re happy to hear that you love being a member with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to seeing you again!

• T

  Taylor Crawford
  1

  I want to pay off my truck, I need to make sure the title gets mailed to me at the correct address. Should be an easy call to change an address right? 20 minutes on hold to have a rep tell us to do it online. Well my loan is through them, but I don't bank here due to their terrible service and my acoount won't let me change an address online. So now im at a loss. Do I call back and waste a ton of time to be where im at or just skip payments until somone calls me and we can clear it up then?

  Response from the owner

  Hi Taylor! Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our members to ensure that we are providing the best service we can. As you shared in your review, this was not the case and for this, we do apologize. Please know we'd like to make this right for you. Please send us an email at [email protected] and we would be happy to help get this resolved. We do hope you will give us another opportunity to make this right for you. Again, thank you for sharing a review with us.

• R

  Rusty Shackleford
  1

  No friendly faces. UHSCU is surely missed. HCU may as well be a 'big bank.' Ridiculous interest rates, lack of online reliability, paired with customer service and app issues make horizon a no go. I forgot I even had an account open here until 2017 when I received an angry phone call from the south manager saying my credit card bill of $7 was over due and I could be forwarded to collections. turns out my uber account was linked to that old card. Moved back to Spokane and thought I would still get quotes from HCU for a vehicle and home loan. I was surprised the rates were 2-7% higher than any other quotes. off I officially go, like many of the UHSCU carry overs.

  Response from the owner

  Hi Rusty, thanks for taking the time to leave a review. We'd be happy to chat with you about any of these details you mention. Our online and mobile banking is available 24/7, so please let us know if you have had any issues with access. If you would like to speak with a team member further about your credit card, please email us directly at [email protected] and we will get you connected. We're happy to see if there is any way we can help you resolve any issues or questions you may have. We hope to hear from you soon. Thank you.

• c

  chris reese
  1

  If you prefer banking from the 1990's, make sure you use this lost-to-time credit union. God help you if you try to use their website to get any banking done. Outdated interface and horrible security. Good luck speaking to a teller because all the branches only provide drive up service. Stuck being a customer because they finance my truck loan. Would not recommend. Tacked on $500 service charge to life of my loan through fees, scumbags.

  Response from the owner

  Hi Chris, thank you for taking the time to leave your feedback. We value your feedback and would love to hear more about your experience with our website and any online banking services you may have used so that we can look into improvements and make sure we're providing you with all of the information needed to use them to their full potential. We'd also be willing to look further into the service charge you mention. If you are willing to share more details, please email us directly at [email protected]. Drive-up only service is temporary due to COVID and allows us to protect our members and our team while still providing the best service possible at this time. Thanks again for taking the time to leave your feedback. We hope to hear from you soon!

• L

  Lily
  4

  i love my bank. i've heard so many people dissatisfied with theirs, but i've only ever been treated with over-the-top courtesy. i also like their app just fine, so far. it /is/ sometimes a little bit challenging to get through on the toll free number if you can't use a branch phone number (which i think might not exist right now because of the pandemic), but as long as you live in the area & can make it in person, it works okay. but i hope there are some coastal locations on the horizon. ;)

  Response from the owner

  Hi Lily! Thanks for taking the time to leave a review. We sincerely appreciate your kind words!

• M

  Maksim Kushnerchuk
  1

  UHSCU was a great place! Horizon CU has lost its way. Good luck getting someone on the phone and good luck getting proper costumer service. So much for being a loyal costumer for over 15 years. Go to Banner Bank, you can get better service there on top of better banking options.

  Response from the owner

  Hi Maksim, thank you for leaving your review here. We take member feedback very seriously. Would you mind connecting with us directly to share more about this? If so, please email us at [email protected] so that we can chat about your experience. Thank you and we hope to help resolve any issues or inconveniences you may have experienced. - Horizon Credit Union

• A

  Adam Thompson
  1

  This credit union is terrible since horizon bought uhscu. Not accommodating or understanding. You are just a number.

  Response from the owner

  Hi Adam, thanks for taking the time to leave your feedback. We are always striving to better our member experience. If you would like to share more about your experience, we are happy to listen. Just shoot us an email at [email protected]. Thank you and hope to hear from you soon! - Horizon Credit Union

• S

  Stacia Thrasher
  1

  Worst credit union, save yourself and find another that is actually competent. NEVER get a loan from this place!!!!!

  Response from the owner

  Hi Anna, thanks for taking the time to leave your feedback. We’d love to chat with you more about your experience. If you’d like to discuss the details with us, please give us a call at 800.852.5316 or email us at [email protected]. Thank you, Horizon Credit Union

• R

  Ricardo Fregozo
  1

  There customer service could use a huge improvement. Adequate training for staff without doubting the customer.

  Response from the owner

  Hi Ricardo, we take our quality of service seriously and we appreciate you taking the time to leave your feedback. We would like to learn more about your experience if you're willing to share. If so, please email us at [email protected] with more details around the situation. Thank you! - Horizon Credit Union

• H

  Hannah Calene
  5

  Very helpful, informative, and friendly staff. It's a bit hard to get there because of the way the streets are but I would recommend this horizon to anyone.

  Response from the owner

  Hi Hannah, thank you for taking the time to leave a review. We appreciate your kind words!