Banner Bank W 3rd Ave, Spokane

Banner Bank Reviews

• M

  Mary Boyd
  4

  I love the bank except the fact when someone gains online access to to card I have to pay to replace it everytime it happens.

  Response from the owner

  Thank you Mary for the 4 stars, kind words and feedback in regards to our cards. I will share your comments with our product team.

• A

  A V
  1

  My account went dormant after no activity for a year. There was no warning, my money was just gone. Online support said I need to print paperwork and mail it in to get my account reactivated. I am so happy this wasn't much money, and that I never did any real banking at Banner. They should be called Bummer Bank. STCU or BECU are far better!

• M

  Mandie Clarke
  1

  After 4 years of never missing a credit card payment. They decided to cancel me when I missed one payment. I told the lady on the phone I was in the bank parking lot at my local branch and will be getting it taken care of today and to please not call me as I’m working with my local branch. She said yep, I’ll call you everyday until it’s paid in a nasty tone and hung up on me. I walked into my local branch and the branch manager was on the phone with the lady who was on the phone with me proceeded to cancel my credit card. AFTER 4 YEARS OF NEVER MISSING A PAYMENT. Absolutely appalled with their customer service. WILL NEVER RECOMMEND THEM.

  Response from the owner

  Mandie, we are very sorry to hear about your experience. We'd appreciate the opportunity to learn more and assist if possible. Please give us a call at 800-272-9933.

• P

  Paula Davis
  1

  Called the bank for 2 days before I could talk to a live person. When I finally talked to them they told me what to do to accomplish my request. Drove across town to deliver the document. They laughed and said that was a waste of time. Rude service to say the least.

  Response from the owner

  Hi Paula, Thank you for letting us know about your experience. This is not the level of service we want to provide. We will pass along your comments to management.

• J

  Jordan Paine
  5

  Most helpful staff ever. When some one stole my wallet and used my debit card as credit. They had no issue giving me all the money that was stolen back to me with hardly no questions asked they are amazing best bank I have ever been a member with.

• N

  Nathaniel Ray
  2

  Had a really hard time getting a cashiers check here. Still not sure if the issue was this branch or my other bank, but I felt the manager was very impatient with me as I tried to sort everything out over the phone. She kept trying to shoe me in the corner. The younger tellers were nice, but watch out for the short lady with dark hair.

• d

  djshoe50
  5

  I can't believe I found the perfect bank!!! I was with us bank for 10+ years and about a year ago they started charging 10.95 a month just to bank there. I was furious. When I called them and said I will go somewhere else, they ACTUALLY said "OK", "GOOD LUCK". Unbelievable! Then I found BANNER BANK, and not only do they actually PAY you to use their visa check card, they refund EVERY PENNY of any ATM fee not associated with their own ATM'S. LOVE THIS BANK!!!! Only downside(which is minor), is their customer service is not 24hours like bigger banks. I WOULD RECOMMEND THIS BANK TO EVERYONE IN THE UPPER NORTHWEST!! GO THERE AND SEE!!!!!

• K

  Kayse Massad
  1

  Worst bank. Got a letter in the mail stating they were gonna close my account out. I gave them a call and was told that it wasnt gonna be closed. Go to see if my check was available and what do you know they closed my account. Beyond done with this bank. Run as far as possible or this could happen to you.

  Response from the owner

  Hi Kayse - we're sorry to hear about your experience. Your review and comments have been forwarded to the appropriate management.

• C

  Callmewhat Youwill
  1

  The branch manager here is so rude and unhelpful. I avoid this location even though it's the closest, but I had to go in today and was treated like an annoyance by her sidekick because my needing help interrupted their gossip session.

  Response from the owner

  Thank you for sharing this with us. This is not the experience we strive for and hopefully this can be resolved. We will forward your comments along.

• B

  Brittney Dea
  1

  Worst bank ever!! Let's fraudulent activity happen on your bank account and doesn't have your back! Do not bank here!! I will be closing my account and letting everyone know about my experience!!

  Response from the owner

  Hi Brittney- We’re sorry to hear about your experience. We will share your feedback with bank management.