Horizon Community Bank N Lake Havasu Ave, Lake Havasu City

Horizon Community Bank Reviews

• D

  David Engesser
  1

  20% Fee to cash a check drawn from their bank. When I spoke with the manager to inquire why the percent was so high, her response was "I didn't get a degree in numbers."

• A

  Ashley Faria
  5

  Being a part of Horizon Community Bank has been a joy since opening a checking account with them in the recent past. I love that they have interest bearing accounts on a low balance, and everyone I have encountered there has been super friendly and helpful with my banking needs and interests. I would and do highly recommend Horizon Community Bank to others and support our local businesses!

  Response from the owner

  Thank you we value your business and look forward to continuing to assist you.

• J

  Jason Lane
  1

  It is said “there is no such thing as a bad bank, just a bad branch”. Coming from an extensive financial background I’d have to agree. It’s not so much the circumstances that are cause for this review; it is how the problem was dealt with. To Mark J. Martinez Exec Vice President, Horizon Bank, Lake Havasu. Whose advise was “get serious”. Your ethics and customer service skills are appalling as is your lack of professionalism and inability to address a problem. You are one of the Managers at the branch and as such you lead by example. Let us hope that is not the case here. Mark, I would strongly consider re-examining your abrasive approach and I would highly recommend you not be allowed to deal with the general public given your current skill set. Remember, you are in the service industry.

  Response from the owner

  Jason - This is Ralph Tapscott, I am the President of the bank I would like to talk to you about your experience. We strive to create raving fans. We care about our customers. I can be reached at the bank or my cell number is 602-859-9407 .

• M

  Mason Dosey
  5

  Huge thank you to Austin Ruffner mortgage specialist with horizon for helping me in the lending process of buying my new home. His speed and ability to work around my schedule was amazing. If you’re looking to buy a home Austin is the man.

  Response from the owner

  Thank you we strive to have great customer service! We hope that you enjoy your new home.

• J

  Jeff Coke
  5

  Horizon community bank is amazing. They have the best customer service. They are always available to help with all your banking needs, with that hometown local bank service.

  Response from the owner

  Thanks for the great review, Jeff, we appreciate it!

• S

  Scott Young
  1

  charged me over 30$ to cash a check!

• L

  Lenny Anderson
  5

  Best bank I have had in my life of 75 years.

  Response from the owner

  Lenny Thank you for banking with us!

• L

  Lenny A
  5

  In my 76 years of banking HCB is the best

  Response from the owner

  Thank you for your support. We appreciate your business,

• C

  Casandra LA
  4

  Always friendly, professional, efficient. Great friendly service every time.

  Response from the owner

  Thank you for your support and business