Hoosier Hills Credit Union Lincoln Ave, Bedford

Hoosier Hills Credit Union Reviews

• R

  Ron Haste
  5

  Always on top of their game. We refinanced a loan and had no problems. The loan officer, Diana was very friendly and knowledgeable. Thank you so much Diana Armstrong

  Response from the owner

  Hi, Ron! We're so happy that Diana was able to provide you with a great experience. As always, thank you for being a valued member of HHCU.

• T

  Thatsmygirl
  1

  This place is a joke. I wouldn't recommend them to my worst enemy. There are a lot better options for other banks or financial services. If I had known how poor they're customer service was or how much trouble I would have had it of them, I never would have opened ANY accounts with them.

  Response from the owner

  Hello there! We are saddened to hear that you have had a poor experience with us. We would like to inquire about you experience so that we can better understand. Without a first/last name, we are unable to reach out directly. If you'd like to give our Contact Center a call at 800.865.2612 , we would be happy to help. Have a wonderful day.

• M

  Macy Campbell
  1

  I go to pay for my food on a Saturday and card is declined. Plenty of money in the account. They froze my card. Reason? I have no clue, since they didn't give me the courtesy to call me first, send an email or a push notification in this age of technology. No excuses why you don't contact someone BEFORE locking their card. I called number on back of the card. Of course I can't talk to anyone because it's Saturday. So you got time to lock cards on a Saturday but no time to notify a customer. That's not good service. I'll be looking for another bank.

  Response from the owner

  Macy, we apologize for the issue with your card and would very much like to help. Please contact us at 800.865.2612 so we can better understand the issue and be of assistance.

• E

  Emma Thompson
  5

  Today's experience can be added to the numerous great interactions I've had with HHCU! I made it in during a less busy time, around 2 pm, and Sheila was immediately available to help. With her help, I was able to open a new account, apply for an HHCU credit card, and even refinance my auto loan a whole 10% lower than what I was paying before! Sheila was incredibly helpful and nice through the whole process. Thank you, HHCU, for the help along my financial journey. I highly recommend this establishment for new customers, and look forward to coming back in the next phase of life.

  Response from the owner

  Thank you for such a kind review that demonstrates what we are all about. We appreciate your membership and look forward to helping you in the future!

• P

  Pheona Bailey
  1

  Been with this bank for over four years and had too many issues to count. Rude customer service. CONSTANT issues with fraud charges and not returning the funds. Poor Security as well - I received several email notices over the years that their information had been hacked and patrons needed to pay close attention to their account activity the next fews days until the issue was resolved. Very Poor Credit Union.

  Response from the owner

  Pheona, Thank you for taking the time to rate us. As a financial partner, we are committed to helping our members try to prevent fraud, which may be why members may notice frequent communications from us on the topic. HHCU debit cards are neither more, nor less, likely to be the target of fraud, because virtually all fraud occurs outside of financial institutions. For example, if a member shops online and stores card information with a large retailer whose system is hacked, their debit card is now vulnerable to fraudulent use. When these breaches occur, we are proactive in either notifying our members or, when risk is high, replacing their cards to ensure they don’t lose funds in the future. If fraud has already occurred, it is our practice to help members recover funds. We help members file the necessary paperwork and then provide a provisional credit within 10 days of the filing. We do reserve the right to withdraw provisional credit if our research show matches in member delivery and email addresses with purchases flagged as fraudulent. It is our expectation that since our members are the reason we exist as a credit union, each of them deserves nothing less than the absolute best service. If this was not your experience, we sincerely apologize. As part of our commitment to member security and fraud prevention, we post frequent updates on the Fraud Center of our website: hoosierhills.com/fraud-prevention-security/. There you can even find ways to easily and effectively protect your cards through our free service, CardValet, as well as more information about our ongoing efforts to protect our members.

• H

  Heather Canfield
  5

  This is where I bank and I will not switch they have impeccable service and I have not had problem one with them

  Response from the owner

  Hello, Heather! Thank you so much for the kind review. We are happy to have you as a valued member of HHCU.

• K

  Kelly Gibson
  3

  I have had this account for a few months and still cannot access my estatements. It may be time to go elsewhere.

  Response from the owner

  Hi, Kelly! We would be happy to assist you in setting up eStatements for your account. To sign up, please visit: https://hoosierhills.com/mobile-online/estatements/ or call our Contact Center at 800.865.2612 and someone will assist you. Thank you for being a valued member of HHCU.

• D

  David Gaither
  2

  Very unorganized loan department. Will not return your calls regarding questions. Typical small town credit union. I will be withdrawing my checking and moving elsewhere.

• J

  James Evans
  1

  Been with them for over ten years, and now going to pull my bank accounts from this organization. Staff used to be friendly, but customer service has absoulty dissolved. Had a teller angry I was depositing a check 15 mins before closing. When asked to talk to the BM, was told she does not see customers after a certain time. Just called phone line, and the woman was rude and unhelpful, because I should have known already. With drawing my money, and going over to another bank.

• A

  Amber Wright
  5

  Is an awesome bank and everyone is very polite