Honda of Downtown Los Angeles W Martin Luther King Jr Blvd, Los Angeles

Honda of Downtown Los Angeles Reviews

• M

  Marlon Edwards
  5

  Let me start off on how professional the DTLA Honda dealership is there customers service is the best I’ve seen so far. But all my praises have to go to Semajae Nash. She literally helped us to the max should stood with us for 10hrs helping us to find a great car. And i can honestly say i love the car she sold my family. Thank you Semajae Nash & The Honda Crew

  Response from the owner

  Thank you so much for your kind words, Marlon. We really appreciate you taking the time to share your experience with us. Sincerely, Gladys McGilber | Dealership Customer Relations Manager | 213-234-2138 | [email protected]

• G

  Genecys Ines Orellana Escobar
  5

  Brought a car here for the first time on Saturday. The salesperson Amalia was amazing and got me a great deal. Regrettably I did not catch the names of the gentleman upstairs or the lady verifying my insurance but they both did amazing work as well.

  Response from the owner

  Thank you so much for your kind words, Genecys. We really appreciate you taking the time to share your experience with us. Sincerely, Gladys McGilber | Dealership Customer Relations Manager | 213-234-2138 | [email protected]

• A

  Anallely Gutierrez
  5

  I had such a great experience purchasing my first 0 miles vehicle thanks to Amalia Pineda for her guidance and helping me get such a great deal. With all sincerity Amalia Pineda is awesome, she will make sure you get not only a good deal but the best deal that accommodates to your budget. I’m very happy with my purchase at Honda of downtown LA. Thank you Amalia Pineda.

• B

  Brenda T
  5

  Very friendly and easy to talk to not intimidating at all . Have a wide knowledge about the car. I would recommend this establishment to anyone looking to buy a Honda, great deals and great prices. Their goal is to see you drive the car of your dreams. Alex thanks for going the extra mile!

  Response from the owner

  Thank you so much for your kind words, Brenda. We really appreciate you taking the time to share your experience with us. Sincerely, Carolyn Olavarria | General Manager | 213-749-2331 | [email protected]

• n

  nbucio nbucio
  5

  Just bought my first car from here a few days ago and even with everything going on, it was nothing short of a great experience! Before coming here I had visited two other Honda dealers, and in the end I decided to go with DTLA Honda because no other dealers could match their prices. Also Mario reached out to me several times to let me know everything about the car (he was very informative, honest and upfront). In the end he was also able to get me a great financing deal! I would definitely recommend coming here.

  Response from the owner

  We really appreciate your feedback, Naomi. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Regards, Carolyn Olavarria|GM| [email protected]

• J

  Jose Gonzalez
  5

  Took my mom in to get a new car. Ended up getting a Honda Pilot. Selena helped us out and was extremely professional. Response time was great as well. Felt very welcome at Honda of Downtown Los Angeles. I am recommending my family and friends who are looking for a car to go and purchase one there as well.

  Response from the owner

  Thank you so much for your kind words, Jose. We really appreciate you taking the time to share your experience with us. Sincerely, Carolyn Olavarria | General Manager | 213-749-2331 | [email protected]

• C

  Cynthia Gonzalez
  5

  This dealership is definitely a go to dealership. From my previous encounter at different dealerships I felt this one top them all. I called to ask for a trade in quote on a 2016 Honda Accord. Mario Medina was the sales person that made this experience less stressful. He explained everything to me not like my first buying experience at a previous Honda dealership. I didn’t feel pressured. He helped me stay on my budget. The finance manager Christopher Diaz was also very helpful. He made me feel comfortable talking to him and also staying on my initial budget. Overall all I can say is I would definitely recommend this place to anyone. This is how customer service should be.

  Response from the owner

  Thank you so much for your kind words, Cynthia. We really appreciate you taking the time to share your experience with us.

• M

  Michael Lee
  4

  Excellent customer service from dealer, Matt H. I recently purchased a (white -- only color in stock) Honda Accord Hybrid from this dealership. Regarding the finance paperwork, feel free to question anything you may not understand, their explanation of the added GPS system (extra $1440) was a bit confusing, if not a bit misleading. Good luck.

  Response from the owner

  Thank you so much for your kind words, Michael. We really appreciate you taking the time to share your experience with us. Sincerely, Gladys McGilber | Dealership Customer Relations Manager | 213-234-2138 | [email protected]

• E

  Eboni Collazo
  1

  Honda of DTLA greatly disappointed today... sadly enough to lose my business for good. This was my third time coming in to discuss my lease options. During my previous visits, we could not agree on lease terms. This time, we finally agreed on lease terms after 3 hours. I started the process with the credit paperwork and asked for the car to be brought down. The car comes down in a different color - silver. I let them know that I want the white car, which is written on the paperwork with the agreed terms and a color they have in stock (I originally wanted black, but there were not any black vehicles in the make/model I wanted. Fine. Gave my second preference for white and last being gray - steel or silver). I was advised that the white color would be more money/different terms. Why? We already agreed to the terms of the vehicle. I would have accepted the silver, if they did not have white available (just as I prepared to do with not having black), but they had the white so I wanted my second choice/preference. I am told by the rep and manager that the white would be more money down because it's newer on the lot, whereas the silver has been on the lot for 2 months. To be clear, we are talking about the same exact car (year, make, model, trim, etc.) - only difference is the color. I mentioned the agreed terms to the manager and noted that the color of the vehicle is written on the agreed terms, as well. Had no response, other than the explanation of the white car being on the lot less time than the other. Shady and poor business practice. I've been loyal to Honda and this dealership for years, always make my payments on time, and excellent credit. At this point, I was entirely fed up and been at the dealership for 6 HOURS for nothing. All for them to pull the agreement over the color of the car. I requested my keys be given back to me, which took another 15-20 minutes. Wasted my time and entire day. Be cautious if you do business here. *Previous Review* Came into the new dealership twice (been to the old location, as well). Once to discuss my upcoming lease expiration and another for service. I worked with Danny the first time. He was incredibly helpful, thorough and knowledgeable. We could not agree on terms, but that did not hinder my experience. I was happy to know my options and felt confident with all the info I received. That being said, I would recommend working with Danny. My issue is with the second time I came into the dealership. I went in for service on my vehicle. While waiting, I was asked by another sales rep (Vanessa) to discuss my lease options again. I agreed to chat while I waited for my vehicle to finish in service. Same situation (could not agree on lease terms), but this time my credit was pulled, although we never agreed to a new lease, purchase a vehicle, etc. To be clear, there is no issue with my credit being pulled. The issue is that Vanessa was dishonest about her actions and I asked her directly if my credit was going to be pulled prior to her pulling my credit (I asked the same with Danny and he assured me that my credit will not be pulled - he was truthful). She said “No. The credit will be run only if we agree to purchase/lease a new vehicle.” On good faith and given my prior positive experience with the dealership, I believed her. I received an alert the next day confirming that my credit was indeed pulled. I tried to touch base with Honda and Vanessa for an explanation and received no response. I’m disappointed by this experience, especially since I’ve been a loyal and repeat customer with this dealership and Honda for years. Not being able to agree to terms is one thing; being dishonest is another. I expected better and do not plan to return here.

  Response from the owner

  Thank you for providing your feedback and letting us know about this issue, Eboni. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with our General Manager Carolyn at (213-749-2331 or [email protected]) and she'll be happy to help you out. Cheers, Honda of Downtown Los Angeles

• M

  Mayra Hernandez
  1

  We had good shopping experience But my 1 star rating is for the customer service that's provided after the sale. Or the lack of customer service I should say. Day of purchase they promise the world and how they will be there if you need them and blah blah blah. Empty promises, I've had an issue with my registration and after texting and emailing our sales guy I was basically left to figure it out on my own. Very frustrating and disappointing.

  Response from the owner

  Thank you so much for your kind words, Mayra. We really appreciate you taking the time to share your experience with us. Sincerely, Gladys McGilber | Dealership Customer Relations Manager | 213-234-2138 | [email protected]