HomeStreet Bank and Affinity Lending Center Apollo Way, Downey

HomeStreet Bank and Affinity Lending Center Reviews

• A

  Angelena Gordon
  1

  The first time I came here, everyone was friendly. Had no problems with my transaction. This time, they don't know their own policies. I was told one thing, then minutes later, told something completely different by the same person. Elizabeth was condescending. I can't understand not wanting to do thousands of dollars worth of business. A bank should be capable of cashing a check, or at least sticking to their own policy of cashier's checks. Deplorable service. Rude, impersonal, and I suspect liars simply to be difficult. Banks shouldn't strong arm you into having an account or be difficult if you don't wish to open one. If the customer meets the requirements, it should be easy follow through. Save your time. An entire hour and all I got was rudeness that I certainly didn't deserve.

• B

  Betsy
  5

  The staff in Downey and Pasadena have always been very kind and accommodating to me and more importantly, my father! On numerous occasions have taken down the walls that other banks put up! My father will be 91 in a few days and remembers the good ol days of community banking where you were more than an account....you truly were an asset! I know banking has changed with impersonal online attention. When you do call, you don't know even know where you are calling and they definitely do not know who you are, or your needs....you are a number! Not at HomeStreet , Simplicity, Kaiser Federal....have been with them for over 15 years! Thank You HomeStreet for the service and especially taking care of my father with the service of yesteryear ! Truly appreciated! ~ e

• J

  Jessica Gonzales
  1

  I wish I could give this bank 0 stars. It has switched from Simplicity Bank to HomeStreet Bank over the weekend. During this time I could not access my bank account online t check funds. I have not been able to access my account since 4/9 Thursday, it is now 4/13 Monday and I was locked out of my account. I have tried calling customer service but the number does not work. I emailed them this morning at 8am and 6 hours later I still have not heard back. Very frustrating. I will be going down there today to close out my account and sign up with a different bank.

  Response from the owner

  Hi Jessica. We’re sorry to hear about your recent experience and the frustration you’ve encountered over this past weekend. We are currently experiencing heavy call volume and emails due to this merger, and we apologize for delays. We value your relationship and hope you will give us an opportunity to work through this with you. Elaine from our Retail Operations department will be calling you directly today. We sincerely appreciate your patience.

• K

  Kimbaleee
  1

  THE WORST - I wish I could give them minus 5 stars. I am also a Kaiser Fed/Simplicity Bank shareholder/customer, could not access online acct, telephone acct - NOTHING and on hold for Customer Service literally for HOURS. Absolutely deplorable. Finally got through on phone only to be told I cannot close my account over the phone, has to be in writing via fax. Just faxed it.....

  Response from the owner

  Hi Kim. We’re sorry to hear about your recent experience and frustration you’ve encountered with your account and our Call Center. We value your relationship and hope you will give us an opportunity to work through this with you. We sincerely appreciate your patience.

• N

  Nydia Villegas
  1

  I wish I could give them 0 stars .. I went to withdraw a large sum of money from my account and was told they had no money ... unbelievable smh

  Response from the owner

  Hi, We are sorry to hear about your recent experience. The Branch Manager will be reaching out to you directly to discuss things further. Thank you!

• D

  Debra Berry
  5

  Love the bank and all of the beautiful ladies that work there. Very nice and respectful. Always willing to help you. Keep up the good job ladies.

• R

  Richard L. Mefferd
  1

  This has got to be the worst banking operation in the state! The employees are nice honest folks working for a defective organization.They can't handle customer records orrectly duh c

• E

  Eddie Ramirez
  1

  Very difficult to contact unable to do business on phone app or when i call in person seriously ready to pull all my money out.

  Response from the owner

  Hi Eddie, we are sorry to hear about your experience. Please email [email protected] and one of our Customer Service Representatives will be in touch to discuss your concerns.

• F

  Fukk12 Fukk12
  1

  Dunn thom Travis 52 tadarius scamn this they business scammers 30___

• J

  JAY TEE III
  1

  Wouldn't let you DEPOSIT your check

  Response from the owner

  Thank you for your feedback. We would like the opportunity to discuss this with you. Please contact us at [email protected] and we can assist.