Homepoint Old Earhart Rd, Ann Arbor

Homepoint Reviews

• B

  Brady Stovall
  1

  Literally the worst customer service I have ever received. We had our house burn down last year and Homepoint has been a nightmare to deal with. If you are contemplating using the company RUN AS FAST AS YOU CAN. THEY ARE TERRIBLE TO WORK WITH.

• K

  Kathleen Dickerson
  1

  It takes 10 minutes to get someone on the phone who can't answer your question and transfers that never go through. To pay down mortgage, one associate says to just pay any extra with monthly payment. I did this and the extra was not paid toward principal until they took out interest, etc. Then I was told that is not the way to pay down principal. Don't call toward the end of the day or you will get nowhere, even in the event you get an associate who is ready to go home. Will pay off early just to not deal with them anymore.

• D

  Dawn
  1

  Beware and dont use this company. I paid off my mortgage in good standing a year and half ago and out of the blue they started reporting it late even though it is paid in full -- dropped my credit score 150 points . we have to get attorney and are filing complaints with Attorney General and BBB this will cost us thousands in the end and we are even customers any more. This company is a mess

• D

  Donald Anfuso
  5

  Brian is a "hands on" AE & simply the best. The most efficient , reliable, & knowledgeable AE I have worked with in over 20 years. Brian pursued working with Homeland Lending for well over 2 years before receiving a steady flow of our loan originations. Fast forward to today; Homepoint Financial is our #1 lender receiving 95% of my personal originations. Nothing is ever perfect in the TPO channel, but Brians work ethic & attention to detail alleviates many of the TPO woes. Thanks Brian

• A

  Anthony Bird
  5

  We appreciate our partnership with Homepoint Financial wholesale lending. Using a mortgage broker is the best way to get a mortgage. Be sure to contact a mortgage broker and ask if they use Homepoint Financial.

• V

  Victoria Candela
  1

  ATTN Wholesale Mortgage Brokers!!! DO NOT send your loans here. I have been a mortgage broker for 18 years and I have NEVER experienced such horrible support. Initial UW took 30 days and the UW missed half of the conditions, then the UW missed 90% of the uploaded conditions to satisfy the approval. They still won't respond to my emails or calls. This is the only place that could do our client's loan and I am SO DISGUSTED!

• T

  Tenneile Rice
  5

  Homepoint has great rates and an outstanding staff. They're very aware of deadlines and work with the broker to exceed our borrower's expectations.

• J

  Jay Taylor
  1

  First off, whoever wrote they are a "good company" is a FRAUD and obviously works for the company. Let's tell you my experience with this illustrious company. Here's the story: This company is a JOKE! They just bought my previous mortgage company and of course they've made it nearly impossible for a seamless process during the transition. As most people in 2017, my bills are paid online. Home Point in their infinite wisdom decided to give everyone new account numbers and mess up the auto bill payment for folks' mortgages with their respected financial institutions. When I called them to tell them my credit union had to manually mail them a check (because of this crappy merger) they basically informed me that wasn't their problem and a late fee would be assessed accordingly, if not received by the middle of the month! They are LOUSY LOUSY with customer service and a so-called "broker" for mortgages. UPDATE: They recently admitted to screwing up and reporting people's mortgages late and they were not late! HELLO States Attorney Generals around the US, are you investigating this lousy company yet for all their incompetence?!

• A

  Aaron H
  1

  Home Point had a glitch in their system in May of 2018. This system error resulted in them reporting my wife and I as 90+ days delinquent to all three credit bureaus. Our 800+ credit ratings dropped by almost 100 points....we find this to be terribly frustrating as we have never had a late payment in our life. We work very hard to maintain stellar credit. We contacted Home Point and they corrected the error across Transunion, Experian and Equifax, but unfortunately the damage had already been done to our credit. The good news is we can still qualify for a home loan we are trying to apply for with another lender, but now that we are below 740, the interest rate we are trying to get will cost us an extra $2,000 in points... From what I've read online and in social media this system error appears to have affected thousands of their customers.

• A

  Alvaro Rojas
  1

  I DO NOT SAY THIS LIGHTLY. Do not do any kind of business with this company. From the very beginning terrible terrible rude service. It didn’t seem to matter who answered the phone. We had an issue with a contractor screwing us over and Homepoint made it a point to make things harder at one point telling me I should have paid them on time. This is after I explained that the main reason I was behind was the contractor and that even a letter from them would help. They made it a point to fight us at every turn to try and get current. I was 1 day late with my payment... after battling the contractor and they said i had to pay both months now. After finally paying both months we found out they were actually overcharging me on my mortgage. An error on their part and I never got an apology of any kind. Run run run run run ... if you hear homepoint run. Do what you have to do This is not an honest company.