Hilltop Nissan NJ, East Hanover

Hilltop Nissan Reviews

• S

  Scott Klein
  5

  I'm a little biased of this place been going there for about 10 years but for cars from them they're kind of like family especially Bob and service always takes good care of me and looks out for my interest. So for me it's a five-star

• B

  Boris Polonsky
  3

  Was short staffed when we stopped by, and staff were nice, but we had to wait a long time to get assistance. They can also take better care of the place it looks a bit dated and in need of some renovation

• m

  madeleine_58
  5

  I have never felt more comfortable taking my car in to get serviced as I do when I go to Hilltop Nissan. The Service Advisor Leigh is highly efficient at her job, trustworthy, and always makes me feel welcomed. I am fortunate to have finally found a reputable place to get my car serviced at.

  Response from the owner

  Thanks we really appreciate your positive review!! We strive to make our customers happy. :)

• M

  Michelle Rombousek
  1

  This place is horrible crooks charge me 299.00 for etching on the window that days optional on a 2012 vehicle.1200 for prep fees all filters changed but air filter had 2014 date on it then paid cash and charged me 589.00 for courier to go to Trenton and flip title and then 5 days later they mail it to me without flipping title bought this car for my daughter who just turned 17 and disappointed fircher first experience was to see shoddy bad business people...BEWARE people go dwn the street

  Response from the owner

  Hi Michelle, I apologize for your experience here at Hilltop Nissan. Etch is optional you could've opted out when discussing with finance. As far as the title did you get a chance to speak with our DMV and Title clerk? We really don't do business in a shady manner. We strive to make all of our customers happy. Let me know if you need to speak with the General Manager or office Manager to resolve some issues. [email protected]

• J

  James -
  1

  I have never been so disgusted leaving a service department due to unprofessionalism. I made an appointment to get some work done on my new car that they didn't fix from the last time I was there. I made an appointment for 7:30am, show up 10 minutes early and they didn't even have me in the system with an appointment. They told me to wait for the technician/mechanic so I can explain to them the problem. After 10 minutes of waiting, I let them know I have to be at work and they said he shouldn't be too much longer. I ended up waiting over 45 minutes just for him to come out so I can explain my problem. I explain to him the problems I am having with my car, a NEW car at that! 2018 rouge, 5 months old, 6000 miles.. He proceeds to debate with me about the issues I am having with my car saying that since they aren't fully not working/somewhat working then its not considered an issue. My other issue I explained that it happens multiple times a day, randomly but most often when I first turn the car on in the morning.. He continues to argue since its not happening right then and there, he can't do nothing to help. Throughout this entire encounter with this employee of "Hilltop Nissan" he talked to me in such a condescending manner and tone, I have never felt so disrespected and dismissed. This will be my last time returning to this service department & at this point I don't even know if I ever want to purchase a new Nissan ever again..

• N

  Nancy mcnulty
  5

  By far the best car buying experience I've ever had. The staff was informative and took their time helping me select a car and their financing was very easy and stress free.

• T

  Terri Geiger
  5

  Many thanks to Leigh for always making the experience personal and lovely. She always goes above and beyond to make the experience great.

  Response from the owner

  Thanks for the 5- star review! We are VERY happy that you had an awesome experience at Hilltop Nissan.

• D

  David Gross
  5

  I went for service, computer repair was warranteed. Very nice service and sales staff. I might get my next Nissan here.

• C

  Carmen Vasto
  5

  Very successful experience. Excellent service from Salesman and staff. Would highly recommend Hilltop Nissan.

  Response from the owner

  Thanks for the 5- star review! We are VERY happy that you had an awesome experience at Hilltop Nissan.

• f

  frank depalo
  5

  Excellent personalized sales and customer service experience. My Salesperson, Michael Geller was very professional and patiently answered all my inquiries about my targeted vehicle. We came to a collaborative agreement on my leased price quickly and pleasantly. Highly recommend this dealership in general and Michael in particular.